Sydney Domestic Appliance Centre
Steve praised for thorough appliance diagnostics, but multiple customers report property damage disputes and unresponsive customer service.
Multiple customers report property damage during appliance removal, with the business disputing responsibility, and head office consistently ignoring follow-up emails. Steve receives praise for technical competence on dishwasher repairs, but the three-month warranty period appears insufficient given reports of appliances failing again shortly after.
Their work
What it's like working with them
Based on a sample of Google reviews (132 total)
“Very experinecd and thorough when they were diagnosing”
“damaged the side cabinent and chipped the wall”
“Their repairs warranty covers only 3 months”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Sydney Domestic Appliance Centre
Sydney Domestic Appliance Centre handles repairs across major appliance brands, with Steve leading the technical team and appearing to specialise in dishwasher diagnostics based on customer feedback. The business operates with a three-month warranty on repairs and charges separate call-out fees for parts ordering, which some customers found unexpected when common components weren't immediately available. Their approach involves on-site diagnosis before quoting parts, though customers report mixed experiences with communication when issues arise post-repair. The team appears to focus on residential appliance repairs rather than sales, despite the 'centre' name suggesting a retail operation.
Best for: Bosch dishwasher diagnostics under Steve's supervision, though customers should carefully consider the short warranty period and documented communication issues.
Location
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Claim This Profile — Free →Common questions about Sydney Domestic Appliance Centre
What warranty does Sydney Domestic Appliance Centre provide on repairs?+
They offer a three-month warranty on repair work. After this period, customers report having to pay additional call-out fees (around $165) for technicians to return and check appliances that break down again. Some customers found this warranty period insufficient when appliances failed just one month after the coverage expired.
How does Sydney Domestic Appliance Centre handle parts ordering and pricing?+
They typically diagnose on-site first, then order required parts if not immediately available, which can result in multiple call-out fees. One customer reported a 133% markup on replacement parts. They may not carry common parts like fridge thermostats in their initial visit, requiring return trips.
What do customers say about Sydney Domestic Appliance Centre's customer service?+
Customer service receives mixed feedback, with particular issues around responsiveness when problems arise. Multiple customers report that head office emails go unanswered for weeks, and there are disputes over responsibility when property damage occurs during service calls. However, technician Steve receives praise for thorough diagnostic work and clear communication during repairs.
Does Sydney Domestic Appliance Centre take responsibility for accidental damage?+
Based on customer reviews, there are concerning reports about disputed responsibility for property damage during appliance removal. Multiple customers report damage to kitchen cabinetry and walls, with the business reportedly refusing responsibility when appliances were deemed 'incorrectly installed', leading to unresolved disputes.