Ceramics and Brass
Kelly personally coordinates with your builder and plumber so the products you choose actually fit the job.
The sample is small enough that you should weigh it accordingly, but across six years of operation the feedback is remarkably uniform: no complaints about pricing surprises, product quality, or follow-through appear anywhere in the sample. If you're planning a bathroom, laundry, or kitchen fitout in Toowoomba and want a local supplier who'll work alongside your builder rather than just hand you a box, it's worth visiting the showroom in person — customers consistently flag that the range is broader than it looks from the outside.
Their work
What it's like working with them
Based on a sample of Google reviews (17 total)
“Gillian and Kelly are warm and hospitable”
“happy to converse with our builder and plumber”
“we are definitely NOT experienced renovators”
What they help with
Based on what their customers hired them for
How they stack up
Context from 354 bathroom renovations in Toowoomba
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Ceramics and Brass
Kelly and Gillian run Ceramics & Brass as a hands-on husband-and-wife team, and reviews make clear they divide their strengths: Kelly is specifically called out for liaising directly with builders and plumbers on new house builds and renovations, while Gillian (and colleague Gill) earns praise for creative design suggestions and helping customers navigate space and storage constraints. The showroom itself is repeatedly mentioned as worth visiting in its own right — it stocks an unusually wide mix of Australian-manufactured products alongside imported and hard-to-find pieces, which sets it apart from the standard big-box bathroom retailers in Toowoomba. Pricing flexibility appears to be a genuine differentiator; one customer specifically noted discounts that 'easily beat any other store,' and the team is described as tailoring solutions to the client's budget rather than upselling. The business serves both new home builds and renovation projects, including bathrooms, kitchens, and laundry rooms, and the team is comfortable stepping in as the link between the homeowner and their tradies — taking calls from builders and plumbers to make sure product selections work in practice. First-time renovators are explicitly welcomed; at least one customer flagged that they had no prior renovation experience and came away with exactly what they needed.
Best for: homeowners planning full bathroom or laundry renovations who want design guidance alongside product supply, first-time renovators who need someone to coordinate with their builder or plumber, and buyers seeking Australian-made or unusual imported tapware and fittings not found in mainstream stores.
Location
Often needed together
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What kinds of projects does Ceramics & Brass cater to?+
Reviews mention both new house builds and renovation projects spanning bathrooms, kitchens, and laundries. The team appears equally comfortable helping experienced renovators choose specific products and guiding first-timers through the whole process from scratch. At least one customer was building a colonial-style home and found the range suited to period-appropriate fittings. If your project has unusual design constraints, the owners have been praised for creative problem-solving around space and storage.
Will they work with my builder or plumber directly?+
Yes — multiple customers mention Kelly specifically calling or liaising with their builder and plumber to make sure product selections were compatible before purchase. This is not a common offering from bathroom showrooms and appears to be a deliberate part of how the business operates. If you want your supplier to act as a coordination point rather than just a product source, this seems to be a genuine strength. Confirm the scope of that support when you visit, as reviews don't detail exactly how far it extends.
How does pricing compare to other bathroom stores in Toowoomba?+
One customer specifically stated the discounts they received 'easily beat any other store,' and multiple reviews mention excellent or competitive pricing. The team is described as tailoring suggestions to the client's budget rather than pushing premium options by default. That said, with only 17 reviews in total, it's a small sample — ask for a quote on specific products before assuming discounts are automatic. Reviews don't mention any pricing complaints.
Is the showroom worth visiting before making decisions?+
Multiple customers mention the showroom as a highlight in its own right, with one reviewer saying it's 'worth the visit even if you're not building or renovating.' The range includes Australian-manufactured products alongside imported and harder-to-find items, which reviewers contrast positively with standard retail options. Going in person also lets you work directly with Kelly or Gillian, who conduct the consultations face-to-face. Reviews don't mention an online store or phone ordering as an alternative.
What areas does Ceramics & Brass service?+
The business is based in Toowoomba City, QLD and operates as a physical showroom and supply store. Reviews don't specify whether they deliver to surrounding regions or whether consultations are available outside the store. If you're outside Toowoomba, contact them directly to confirm whether they can supply and ship products to your location or whether an in-store visit is required.