Paul Collins Roofing
Paul is known for spotting problems mid-job — cracked skylights, solar complications — and sorting them out on the spot.
The business operates as a small, weather-dependent crew, and that shows in scheduling: a recurring complaint across roughly a quarter of the sample involves slow or no response to quote requests and phone calls going nowhere, so this is not the right call if you need fast turnaround or clear timelines. Ratings have also been uneven across the review window — earlier reviews skew more positive while more recent ones include a mix of 5-star and 1-star experiences — so it's worth confirming current availability and asking for a realistic timeframe before committing. If you're planning a non-urgent full roof restoration and can build buffer into your timeline, the quality of the finished work appears to justify the patience required.
Their work
What it's like working with them
Based on a sample of Google reviews (22 total)
“Reception staff were very rude and abrupt”
What they help with
Based on what their customers hired them for
How they stack up
Context from 339 roofings in Toowoomba
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Paul Collins Roofing
Paul Collins himself takes on hands-on work — multiple customers mention him personally painting Colorbond roofs, spotting cracked skylights mid-job and organising replacements on the spot, and staying cool-headed when unexpected complications like leaking solar hot water systems arose during a project. The crew, including a team member named Nick, are called out specifically for going back after job completion to resolve issues that weren't even their fault. The business specialises in tiled roof restoration — cleaning, ridge capping replacement, broken tile repairs, and full repaints — as well as Colorbond roof replacement and skylight supply and fitting; this isn't a general roofing outfit that dabbles in everything. With roughly 26 years operating out of Cranley, the business runs as a small team dependent on weather windows, which means booking flexibility matters more than urgency here. They're best suited to homeowners planning a full roof restoration or replacement who can work around a schedule, rather than those needing a quick emergency patch. If you need a referral they can't take on themselves, Paul is noted for connecting customers to other trusted local tradespeople rather than leaving them stranded.
Best for: planned tiled roof restorations requiring detailed repair and repaint, full Colorbond roof replacements on residential homes, and homeowners who can accommodate a flexible schedule in exchange for hands-on owner involvement.
Location
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Claim This Profile — Free →Common questions about Paul Collins Roofing
What types of roofing work does Paul Collins Roofing specialise in?+
The business focuses on tiled roof restoration — which typically includes replacing broken tiles and ridge capping, then cleaning and repainting the surface — as well as Colorbond roof replacement and skylight supply and fitting. Reviews also mention guttering as a service the office has offered. They're less positioned as an emergency repair crew and more suited to planned restoration or replacement projects where quality of finish is the priority.
How long does it typically take to get a quote from Paul Collins Roofing?+
This is worth asking directly before you commit. Several reviews in the sample mention waiting weeks — and in one case around six weeks — without receiving a quote, and others note difficulty getting call-backs from the office. The business is a small, weather-dependent operation, which explains some of the variability, but it's worth confirming a rough timeframe for your quote when you first make contact rather than assuming a quick turnaround.
Does Paul Collins do the roofing work himself, or does he send a crew?+
Multiple customers specifically mention Paul himself being on-site and hands-on — painting Colorbond roofs, identifying cracked skylights mid-job and organising replacements, and managing unexpected complications during the work. A team member named Nick is also mentioned by name in at least one review. It appears Paul takes an active role in larger jobs rather than purely managing from the office, which reviewers consistently flag as a positive.
What do customers say about Paul Collins Roofing's pricing?+
At least one review describes the business as 'very competitively priced,' but detailed pricing commentary is sparse across the sample. No reviews flag costs as a concern. Given the business operates as a small team, pricing is likely to be discussed at the quote stage — which based on some reviews can take a while to schedule, so factor that into your planning.
Is Paul Collins Roofing suitable for urgent or emergency roof repairs?+
Based on the review pattern, this business is better suited to planned, non-urgent work than emergency callouts. The team is noted for thorough, detailed work, but quote delays and scheduling flexibility requirements suggest they're not set up for rapid emergency response. If you have an urgent leak or storm damage, it would be worth calling first to confirm availability rather than assuming they can mobilise quickly.