Bradmark Appliance Service
Technician Mick earns repeat mentions for fast washing machine and oven fixes with clear, practical advice.
The follow-up communication, however, is a documented pattern rather than a one-off complaint — multiple customers across the sample report not being called back after assessments, waiting days with no update, and in a few cases discovering that parts weren't available only after paying the callout fee. Ratings have also shifted in the more recent review window, trending lower than earlier reviews, which suggests this inconsistency is ongoing rather than resolved. If you use Bradmark, it's worth confirming your appliance model and part availability before committing to a visit, and asking upfront when you can expect a callback after the technician's assessment.
Their work
What it's like working with them
Based on a sample of Google reviews (32 total)
“Fisher and Paykel spares available”
What they help with
Based on what their customers hired them for
How they stack up
Context from 256 appliance repairs in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Bradmark Appliance Service
Bradmark specialises in residential appliance repairs and spare parts supply, with a particular focus on washing machines, ovens, dishwashers, and induction cooktops — including brands like Fisher & Paykel, Electrolux, and Chef. Technician Mick (also referenced as Mike) is the name customers mention most often by name, praised specifically for diagnosing faults quickly, explaining how to properly maintain machines, and arriving promptly — in one case within the hour after a same-day call. The business also operates as a physical parts counter, where customers can walk in to source components, though experiences at the counter are mixed depending on the part and its availability. One practical limitation worth knowing upfront: Bradmark charges a callout fee before confirming whether parts are still available for older appliances, which has caught some customers off guard — particularly those with discontinued Fisher & Paykel or Electrolux models. They appear best suited to homeowners with relatively current appliances who want a local Townsville-area repairer rather than a national chain, and who are comfortable confirming parts availability before committing to a visit.
Best for: sourcing Fisher & Paykel or Electrolux spare parts in-person, straightforward washing machine or oven repairs with current-model appliances, and homeowners in the Townsville area who want a local repairer rather than a national service chain.
Location
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Bradmark Appliance Service
Does Bradmark Appliance Service charge a callout fee, and what does it cover?+
Yes — multiple reviews confirm a callout fee in the range of $135–$140 is charged when the technician attends. This fee covers the visit and initial assessment, but does not guarantee that a repair will be completed on the same day, particularly if parts need to be ordered. Customers with older appliances have reported paying the callout fee only to find out afterwards that parts are no longer available. It's worth calling ahead with your appliance model and age so they can advise on parts availability before you commit to the visit.
Which appliance brands does Bradmark service?+
Reviews and listed services point to Fisher & Paykel, Electrolux, Chef, and Haier (which now manufactures Fisher & Paykel). Washing machines, ovens, induction cooktops, and dishwashers are the most commonly mentioned appliance types across customer reviews. The business also stocks spare parts for some of these brands at its walk-in counter in Garbutt. If your appliance is an older or discontinued model, confirm parts availability before booking — this is an area where customers have encountered issues.
How quickly can Bradmark attend for a repair?+
Response times vary based on the reviews. Some customers report same-day or next-day attendance, particularly when a cancellation slot opens up. Others mention waiting one to two weeks for a scheduled appointment. Technician Mick is specifically mentioned as arriving within the hour in one case after a same-day call was made. For urgent repairs, it's worth calling directly to ask about the earliest available slot rather than assuming a specific timeframe.
Can I walk in to buy spare parts without booking a repair?+
Yes — several reviews reference the walk-in parts counter as a useful option for sourcing appliance components directly. Customers mention finding Fisher & Paykel and dishwasher parts available off the shelf. One review notes that a part described as 'obsolete' elsewhere was eventually sourced through another supplier, so it's worth calling ahead if you're looking for something specific for an older appliance. The counter is based at their Garbutt location.
What do customers say about communication and follow-up after a visit?+
This is an area where reviews are mixed. Several customers — enough to represent a clear pattern across the 24 reviews sampled — report not receiving a callback after a technician's assessment, sometimes waiting days before following up themselves. On the other hand, customers who had smooth experiences describe staff as friendly and proactive. To avoid frustration, it's practical to ask at the time of the visit exactly when you'll hear back about parts or next steps, and to follow up directly if you haven't heard within the timeframe given.