Pacific Bathroom
Named staff members across multiple reviews — Mark, Richard, Ryan, and Amy — each praised for no-pressure advice on products that are typically in stock same-day.
From the 37 reviews we analysed, named staff members appear repeatedly: Mark handles product selection for bigger renovations, Richard wins trust with honest and pressure-free advice, Ryan demonstrates strong technical product knowledge, and Amy draws multiple repeat mentions for being easy to work with. The business is locally owned and GST-registered with around 17 years of trading, and at least one customer confirmed the after-sales warranty support held up over two years of use — useful to know when buying fixtures you'll live with long-term. If you're gathering quotes or haven't figured out exactly what you need yet, customers consistently note the team will work through options with you without the pushy sales approach that puts people off larger showrooms.
Their work
What it's like working with them
Based on a sample of Google reviews (44 total)
“Great service most affordable after many other quotes”
What they help with
Based on what their customers hired them for
How they stack up
Context from 304 bathroom renovations in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Pacific Bathroom
Pacific Bathrooms operates as a bathroom products showroom and supply specialist rather than a renovation contractor — meaning they're the place to source vanities, tapware, shower fittings, mirror cabinets, and laundry or kitchen fixtures, not the tradies who install them. The showroom in Garbutt lets you see and compare products in person, which several customers specifically praised over buying blind online, and the team keeps strong stock levels so items are typically available same-day or for quick pickup. Named team members each bring something distinct: Mark is the go-to for working through product selections on larger renovation projects, Richard is praised for straightforward, non-pushy advice, Ryan impresses with product knowledge and clear explanations, and Amy draws repeat mentions for being easy to deal with and deeply familiar with the range. Pricing sits at the affordable end for bathroom supplies — multiple customers note they came in after shopping around and found Pacific Bathrooms the most competitive — and the business backs its products with long-term warranties that reviewers specifically called out. Being locally owned and operated matters here: one customer with minor post-purchase issues over two years mentioned the after-sales support held up, which is worth knowing when buying items that live in wet environments for decades. If you're a homeowner doing a bathroom reno and want to walk away with everything in one visit at competitive prices without a hard sell, this is the kind of showroom that suits that process well.
Best for: homeowners sourcing full bathroom renovation product packages, comparison shoppers who've already quoted elsewhere and want competitive pricing, and anyone who wants in-person showroom guidance without pressure sales tactics.
Location
Often needed together
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Pacific Bathroom
Does Pacific Bathrooms install products, or just supply them?+
Based on the reviews and business category, Pacific Bathrooms operates as a product showroom and supply specialist rather than an installation contractor. Customers come here to select and purchase vanities, tapware, showerware, mirror cabinets, and related fittings, then arrange their own tradesperson for installation. If you need a bathroom renovator who also installs, you'd want to engage a separate plumber or tiler alongside shopping here.
What do customers say about pricing at Pacific Bathrooms?+
Multiple reviewers specifically mention that Pacific Bathrooms came out cheapest after comparing quotes from other suppliers. One customer described them as 'most affordable after many other quotes,' and others flag good prices alongside quality products in the same breath. The business appears to compete on price without sacrificing the range or advice quality, which is why several customers mention wishing they'd found them sooner.
Who should I ask for when I visit the showroom?+
Reviews call out several staff members by name: Mark is praised for helping customers work through full renovation product selections and going above and beyond; Richard gets consistent mentions for honest, non-pushy advice; Ryan is noted for excellent product knowledge on fixtures; and Amy draws repeated praise for being easy to deal with and knowledgeable across the range. Any of them appear well-equipped to help, but if you're doing a full bathroom reno, customers suggest Mark or Richard are particularly good at guiding the process.
Can I order online and pick up from the Garbutt store?+
Yes — at least one customer reviewed specifically after placing an online order and picking it up same-day, and noted staff helped carry the item to their car. The team also corrected a wrong online order quickly when called, with a follow-up confirmation call. Stock availability is a consistent theme in reviews, so same-day pickup for in-stock items appears to be the norm rather than the exception.
Does Pacific Bathrooms stand behind the products they sell after purchase?+
Long-term warranties are a point multiple customers specifically mention, with one reviewer praising the 'outstanding long-term warranties' as a key reason to recommend the business. Another customer who completed a double bathroom renovation noted they contacted Pacific Bathrooms about minor issues over two years post-purchase and described the after-sales support as 'excellent.' As a locally owned and operated business that has traded for around 17 years, this suggests warranty follow-through is taken seriously — though it's worth confirming warranty terms for specific products at the time of purchase.