Top to Bottom Plumbing Townsville
Named plumbers, arrival reminders, and a booking team that actually picks up the phone — this crew runs like a proper operation.
Named team members like Chris, Scott, Kyle, and Alex appear across multiple independent reviews in different job contexts, which gives more confidence than generic praise that specific people are reliably delivering the work. The sample trajectory is stable, with recent reviews matching earlier ones closely, and the 4.9-star lifetime average holds across a large base — so the quality level shown in this sample appears to reflect normal operations rather than a good run. Worth confirming upfront: one reviewer was charged a site-visit fee that was not discussed beforehand, and another flagged a CCTV charge added mid-job without prior warning — so before booking, ask whether there's a call-out fee and confirm that any add-on costs will be communicated before work proceeds.
Their work
What it's like working with them
Based on a sample of Google reviews (786 total)
“confirmed the date and time via message and email”
“left the area clean and tidy”
What they help with
Based on what their customers hired them for
How they stack up
Context from 304 bathroom renovations in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Top to Bottom Plumbing Townsville
Top to Bottom Plumbing fields a named team of plumbers — Chris, Scott, Kyle, Matt, Willem, Les, Alex, Shea, and Tom among others — each mentioned repeatedly across different job types, which is unusual for a sole trader and signals a well-organised crew rather than a one-person band. Chris in particular draws praise for camera-and-jetter drain clearing and letting customers watch over his shoulder while he explains the process; Scott is called out for proactive emergency responses like tarping roofs mid-leak to prevent interior damage while a permanent fix is arranged; and Alex handles after-hours and Sunday night callouts for main-line failures. The business spans more than most homeowners expect from the name — licensed plumbing work, roof guttering replacement, hot water system installation and relocation, CCTV drain inspections, bidet fitting, and leak detection — making it a useful single-contact option when a job crosses trade lines. Booking is consistently praised as a smooth process: office staff are described as knowledgeable rather than just administrative, confirmations go out by message and email, and arrival reminders follow; tradespeople routinely show up within the nominated window. Work areas are left clean, and multiple reviewers specifically note that the team flagged when extra work was not needed rather than upselling — a pattern worth noting for anyone nervous about being oversold. Response times for non-emergency jobs in Townsville appear to run around one to five business days depending on load, so if speed is critical, mention urgency when booking.
Best for: Townsville homeowners needing cross-trade work spanning plumbing and roofing, after-hours emergency leak response, hot water system replacement, and bathroom fixture upgrades where clear communication and a structured booking process matter.
Location
Often needed together
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Claim This Profile — Free →Common questions about Top to Bottom Plumbing Townsville
Does Top to Bottom Plumbing handle after-hours and weekend callouts?+
Yes — reviews confirm after-hours and Sunday night responses for urgent jobs. One reviewer described Alex arriving within minutes on a Friday night for a water leak, and another had a Sunday main-line repair completed quickly. If you have an emergency, mention urgency when you call, as response times for standard bookings run closer to one to five business days.
What areas around Townsville does the team service?+
The business is based in Garbutt and reviews reference jobs across Townsville broadly. Reviews don't specify exact suburb boundaries, so if you're on the outer edges of the Townsville region it's worth confirming coverage when you call.
What do customers say about pricing?+
The majority of reviewers describe pricing as fair or better than expected — one customer received a competitor quote of $1,200 for isolation valve replacement and paid $380 with Top to Bottom. That said, a small number of reviewers flagged unexpected charges: one was billed a $132 site-visit fee not discussed beforehand, and another was charged $200 for a CCTV inspection without prior notice. Asking for a written breakdown of all potential charges before the job starts will avoid surprises.
Does Top to Bottom Plumbing do bathroom renovations or just repairs?+
Both. Reviews mention shower upgrades, toilet installation, tap replacement, and shower head fitting as part of renovation work, alongside standard repair callouts for leaks, blocked drains, and pressure issues. They also handle hot water system replacement and relocation, which often comes up during bathroom or laundry renovations. For a full bathroom gut-and-rebuild, confirm the scope with their office to make sure they're quoting the full job.
Who are the main plumbers and what are they known for?+
Several team members are named across reviews: Chris is frequently praised for drain jetting and CCTV inspections, as well as for explaining the process clearly; Scott is mentioned for emergency leak response and proactive roof tarping to prevent interior damage; Kyle appears in water pressure repairs and re-piping jobs; Alex handles after-hours callouts; and Willem, Matt, Tom, and Les each appear in individual reviews for shower, pipe, and hot water work. The consistency of named individuals across unrelated reviews suggests a stable crew rather than high turnover.