Highgrove Bathrooms - Townsville
Named staff — Ryan, Heath, Scott — help customers finalise full bathroom selections in a single visit.
The store functions as a supply showroom rather than a renovation contractor, so it works best when you arrive with a rough brief from your builder or a sense of your bathroom's layout — the team excels at translating that into a complete product selection. A small number of reviewers noted they weren't approached on the floor and left without buying, so if the showroom is busy, it's worth flagging a staff member rather than waiting to be found.
Their work
What it's like working with them
Based on a sample of Google reviews (88 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 304 bathroom renovations in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Highgrove Bathrooms - Townsville
Highgrove Bathrooms Townsville is a bathroom products showroom and supply store — not a renovation contractor — so they're the place to source vanities, tapware, shower screens, tiles, and fittings, typically working alongside your builder or tiler rather than completing the physical installation themselves. The showroom is a genuine asset: customers repeatedly mention the display layouts making it easy to visualise full bathroom setups before committing, and the store's bathroom design app is singled out by repeat renovation customers as a practical planning tool. Several staff members stand out by name across reviews — Ryan is praised most frequently for speed and decisive guidance, helping customers make confident selections in a single visit; Heath draws repeat customers and is noted for patience across multiple purchases; Scott is specifically called out for post-sale support including step-by-step after-care instructions; and Jenna, Tania, and Franco each earn mentions for thorough, no-pressure service during complex quoting processes. The store suits homeowners doing bathroom renovations who've already engaged a builder and need to select and procure fixtures — the team is accustomed to working from builder recommendations and adapting quotes through multiple changes without friction. Pricing is consistently noted as competitive within the Townsville market, and delivery charges to surrounding areas have been described as reasonable by customers outside the immediate area. Recent reviews have trended noticeably higher than earlier ones, which is worth noting if you're weighing the overall rating.
Best for: homeowners sourcing a full set of fixtures and fittings for a bathroom renovation alongside an existing builder, single-visit product selection with expert staff guidance, and budget-conscious buyers comparing Townsville bathroom suppliers.
Location
Often needed together
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Highgrove Bathrooms - Townsville
Does Highgrove Bathrooms Townsville handle the physical renovation, or just supply products?+
Highgrove Townsville is a supply showroom — they sell and help you select bathroom fixtures, fittings, vanities, tapware, and tiles, but they don't employ tradespeople to install them. Many customers arrive via a builder's recommendation and use Highgrove to source everything their tradie will then install. If you don't yet have a builder, it's worth engaging one before visiting so you can confirm specifications like rough-in measurements and tile quantities.
Which staff members are worth asking for when visiting the Townsville store?+
Multiple reviews name specific team members. Ryan is the most frequently mentioned and is praised for helping customers finalise their entire selection quickly and confidently — useful if you're time-poor. Heath draws repeat customers and is noted for patience across multiple visits and purchases. Scott is specifically called out for after-sale support, including providing detailed care instructions post-purchase. Franco and Jenna are both praised for handling complex quotes and exchanges smoothly.
How does pricing compare to other Townsville bathroom suppliers?+
Several customers explicitly describe Highgrove Townsville as the best-priced option they found locally. One reviewer noted that delivery charges to areas outside Townsville were 'quite modest,' which is relevant if you're based in a surrounding town. Reviews don't provide specific price points, so it's worth getting a written quote to compare — but the consistent pricing feedback across 50 reviews suggests this is a genuine strength rather than an isolated comment.
Can Highgrove Townsville help with design and product selection, or is it just a walk-in store?+
The store offers an in-store design consultation experience and a bathroom planning app that repeat renovation customers specifically recommend using before or during your visit. The showroom displays products in full bathroom setups, making it easier to see how fixtures and fittings work together before you buy. Staff are accustomed to working through multiple quote revisions — one reviewer changed items and colours on their quote several times without issue — so don't feel you need to arrive with everything finalised.
What happens if a product has a problem after purchase?+
Several reviewers mention positive experiences with exchanges and after-sale support — Franco is specifically noted for handling exchanges 'without issue,' and Scott sent a customer step-by-step photos to resolve a shower mixer issue post-purchase. One reviewer reported a refund dispute where store credit was offered instead of a cash refund, so it's worth confirming the returns policy in writing at the time of purchase, particularly for higher-value items or anything that may need to be confirmed as fit-for-purpose on-site by your tradie before installation.