Shane Firmin Carpentry Pty Ltd
Repeat customers return for second projects — and Brad the tiler gets called out by name for his on-site ideas.
Shane personally appears to anchor the client relationship, particularly around design guidance on decisions like custom vanities and spatial reconfiguration, while named tradespeople (Brad for tiling, Brendan and others for carpentry) handle execution. Two reviews flag difficulty even getting a quote for smaller jobs, so this outfit is genuinely best suited to homeowners with a substantial scope; if your job is compact, call ahead to confirm they'll take it on before investing time in a quote. For anyone whose project qualifies, it's worth asking upfront about milestone check-ins and what's included versus separately quoted — one review noted the toilet wasn't covered in the original quote — so getting a fully itemised scope document before work starts is practical due diligence.
Their work
What it's like working with them
Based on a sample of Google reviews (19 total)
“required new everything from below the slab upwards”
“their counsel throughout significantly impacted the final results”
What they help with
Based on what their customers hired them for
How they stack up
Context from 304 bathroom renovations in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Shane Firmin Carpentry Pty Ltd
Shane Firmin runs a carpentry-led renovation company that handles full bathroom transformations — not just tile-and-paint refreshes, but structural work like relocating walls, rerouting plumbing below the slab, and opening up tight floor plans. With roughly 22 years in the trade, the business operates as a crew rather than a solo operator: Brad is specifically called out by customers for his tiling ideas and execution, while Shane himself is praised for hands-on guidance around design decisions like custom vanities, tile selection, and spatial layout. Reviews suggest the team takes on work well beyond carpentry — bathroom, laundry, Queensland room, outdoor area, granny flat, and roof extension projects all appear across the review set, meaning they're effectively a general renovation contractor despite the carpentry branding. They seem to suit homeowners tackling larger or structurally complex jobs; one review explicitly flags that the business may decline to quote smaller tasks, so if you have a minor repair or single-trade fix, confirm scope fit before booking. The company is GST registered and structured as a Pty Ltd, which matters for homeowners wanting formal invoicing and a business entity behind any warranty claim. Recent reviews have trended noticeably higher than earlier ones, though the total review count is still modest, so that pattern is worth noting rather than over-interpreting.
Best for: full structural bathroom renovations requiring wall relocation or plumbing reconfiguration, multi-room renovation projects combining bathroom and living areas, and homeowners wanting guided design input from the team throughout the process.
Location
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Claim This Profile — Free →Common questions about Shane Firmin Carpentry Pty Ltd
What size jobs does Shane Firmin Carpentry typically take on?+
Based on the review record, the business focuses on larger, multi-trade renovation scopes — full bathroom overhauls, multi-room projects combining bathroom, laundry and outdoor areas, and new structures like granny flats. Two reviewers noted they were unable to get a quote for smaller jobs, with one explicitly flagging that the company only takes on bigger work. If your job is a minor repair or a single-trade fix, it's worth calling ahead to confirm they'll quote it before making the trip. For substantial renovations, the review pattern suggests they're well set up.
Who actually does the work — is it Shane on the tools or a broader team?+
Reviews consistently describe a crew rather than a sole operator. Shane manages projects and is closely involved in client-facing decisions, while named team members handle specific trades on-site. Brad the tiler is called out by name for his ideas and skill, and Brendan, Brice, Jake, Harley, and Kelly are mentioned across different reviews. Sue appears in an admin or coordination role. The picture that emerges is a structured small business rather than a one-man band, which matters for scheduling larger projects.
Does Shane Firmin Carpentry help with design decisions, or do I need to come with everything chosen?+
Multiple customers specifically praised Shane and the team for guiding them through design choices — one first-time renovator described being walked through vanity selection, tile choices, and paint colours with the team 'holding their hand every step of the way.' This suggests the business is comfortable working collaboratively on scope and finishes, not just executing a pre-specified brief. That said, reviews don't mention any formal interior design service, so for complex or high-spec aesthetic briefs, you'd still want to come with a general direction in mind.
What areas does Shane Firmin Carpentry service?+
The business is based in Mount St John, QLD. Reviews don't specify a geographic service radius or list other suburbs by name, so it's not possible to confirm coverage from the available data. Contact them directly to verify whether they service your suburb, particularly if you're outside the immediate Townsville region.
Should I get a fully itemised quote before work starts?+
Based on the reviews available, yes — this is practical advice for any renovation contractor, and one reviewer noted that the toilet was not included in their original quote, which came as a surprise. Asking for a line-by-line breakdown of what's included, what's excluded, and how variations are handled will help you avoid mid-project cost surprises. Several positive reviews mention that the team communicated well throughout the project, so the groundwork for that conversation seems receptive.