Novus Glass Townsville
Tackles chip repairs, tint removal, and glass sourcing that other Townsville glaziers routinely turn away.
Barry is specifically credited with sourcing obscure glass quickly and keeping turnaround times tight; multiple reviewers mention being in and out within an hour, including same-day emergency slots. From the 50 reviews we looked at, two noted scheduling mix-ups (a missed Saturday appointment, a wrong windscreen delivered late), so it's worth confirming your booking details — particularly for weekend slots — directly with the team before you arrive.
Their work
What it's like working with them
Based on a sample of Google reviews (115 total)
“Barry and Dayna are angels walking amongst humans”
“You guys have just done what others can't or won't do”
What they help with
Based on what their customers hired them for
How they stack up
Context from 300 glass & glaziers in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Novus Glass Townsville
Barry, Dayna, and their team at this Garbutt-based windscreen and auto glass specialist handle a wider range of jobs than most competitors will touch — several reviews specifically note that Novus took on chips, tints, and window replacements that other shops had declined or quoted at nearly double the price. Barry is the name most associated with fast turnarounds and sourcing hard-to-find glass (a KE Corolla rally car windscreen within 24 hours, a Mercedes GLS350D replacement arranged in short time), while Dayna is praised for the customer experience side — the kind of communication that keeps people calm during stressful situations. The team also does window tinting, including removing old or bonded tint that rival shops refused to touch, and completed a full tint removal and reinstall for $340 where others quoted $700. Mobile call-outs are part of the regular offering, with technicians going to homes and roadside locations, and the workshop on Yeatman Street is known for same-day or even same-hour slots when a car is driven in directly. They've handled everything from passenger hatchbacks and SUVs to an Iveco motorhome tow combo, which suggests practical experience with non-standard vehicle sizes. Pricing consistently comes up as a differentiator against O'Brien and RACQ — multiple reviewers quote specific comparisons where Novus came in at half or less.
Best for: emergency same-day windscreen or window replacement, jobs that other glaziers have declined or quoted at inflated prices, mobile glass repair at home or roadside, and budget-conscious owners comparing quotes from major chains.
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Claim This Profile — Free →Common questions about Novus Glass Townsville
Does Novus Glass Townsville offer same-day service?+
Yes — same-day and even same-hour service comes up repeatedly in reviews, particularly when customers drive directly to the Garbutt workshop. One reviewer had a broken side window replaced within 40 minutes of walking in without a prior appointment. Mobile call-outs to homes have also been completed same-day. For the best chance of a same-day slot, calling ahead rather than just arriving is advisable.
How does Novus pricing compare to O'Brien Glass or RACQ?+
Multiple reviewers have quoted direct comparisons — one customer was quoted $595 by RACQ and $648 by O'Brien for a rear window, and Novus did it for $360. Another reviewer paid less than half of O'Brien's $610 quote for a Nissan D40 window. Window tint removal plus reinstallation came in at $340 where a competitor quoted $700. Pricing appears to be a consistent differentiator, though you should still get a specific quote for your vehicle.
Will Novus take on repairs that other glaziers have refused?+
This comes up in several reviews as something the business is specifically known for. Customers mention getting chips repaired that other shops said were too large, tint removed that competitors said was impossible, and glass sourced for less common vehicles like an Iveco motorhome and a KE Corolla. If you've been turned away elsewhere, it's worth calling to see whether they can help.
Who should I ask for when I contact Novus Glass Townsville?+
Barry and Dayna are the names mentioned most frequently by customers — Barry is often credited with fast glass sourcing, tight turnarounds, and taking on tricky jobs, while Dayna is praised for her communication and how she handles the customer experience. A team member named Clayton is also mentioned by name in one review for fast, friendly service. The business appears to be owner-operated with a small consistent team.
Does Novus Glass handle insurance windscreen claims?+
Reviews don't go into detail about the insurance claim process, but the business is GST registered, which is the baseline requirement for processing insurance work. One customer mentions RACQ involvement before coming to Novus. Your best step is to call them directly and confirm they can process a claim with your specific insurer before booking.