O'Brien® AutoGlass Townsville
Front-desk staff coordinate insurance claims end-to-end — and technician Brendan does mobile replacements at your home with a 15-minute heads-up call.
For travellers with an urgent chip mid-trip, the branch has a documented track record of same-day fitment with parts in stock, which is practically valuable in a city that serves as a hub for long outback drives. A handful of reviews — roughly one in ten in the sample — mention friction points like reaching the branch directly, a 13-day wait quote for a rear window, or a booking being deprioritised for a walk-in; these are worth knowing but don't dominate the overall picture. If you're calling about a non-standard vehicle or need to confirm stock before making the trip, calling the local number (rather than the 1800 national line) and asking about parts availability upfront is the practical move.
Their work
What it's like working with them
Based on a sample of Google reviews (210 total)
“O Brien even organised the repair through our insurance company so there was nothing to pay”
“Sally at the front desk going above and beyond”
What they help with
Based on what their customers hired them for
How they stack up
Context from 300 glass & glaziers in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About O'Brien® AutoGlass Townsville
O'Brien AutoGlass Townsville specialises in windscreen replacements, chip repairs, and auto glass work across the full vehicle spectrum — from standard passenger cars and utes to motorhomes, campervans, and older vehicles like a 1990 Nissan Civilian where sourcing glass is genuinely difficult. Technician Brendan is the standout name in the review record, praised twice by the same customer for mobile windscreen replacements done at the customer's home, arriving with a precise ETA and a 15-minute heads-up call before showing up. Front desk staff — including Sally, Kat, Sarah, and others by first name — handle a lot of the heavy lifting: coordinating directly with insurance companies, liaising between customers and Toyota for warranty issues, and keeping people informed through every step. For travellers passing through Townsville with an urgent chip or crack, the branch has a specific track record of fitting in same-day or walk-in repairs, often with stock on hand and a turnaround under two hours. The waiting experience is unusually well-resourced for a glass shop — complimentary coffee and biscuits, TV, and Wi-Fi, plus Uber reimbursements while vehicles are being worked on. They also handle residential window glass, with at least one same-day repair to a house window documented in the reviews.
Best for: travellers needing urgent same-day windscreen repairs or replacements, Townsville locals managing windscreen claims through insurance, motorhome and caravan owners with non-standard glass requirements, and customers who want staff to handle the full insurance process end-to-end.
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Claim This Profile — Free →Common questions about O'Brien® AutoGlass Townsville
Can O'Brien AutoGlass Townsville handle same-day windscreen replacements?+
Yes — same-day appointments are a recurring feature in customer reviews. One customer called at 9am and was booked in for 2pm with the car ready by 4:30pm. Travellers passing through have also had urgent chip repairs fitted on the spot. Availability depends on stock, so calling ahead to confirm they have your specific screen in branch is worthwhile before making the trip.
Will the team handle my insurance claim directly?+
This is one of the things the Townsville branch does consistently well. Multiple customers mention staff organising the entire insurance process — contacting the insurer, confirming coverage, and completing the work with nothing for the customer to pay or sign. Customers using insurers like budget-brand policies have still found the team navigated the claim smoothly. Confirm your policy has a windscreen clause before you arrive.
Does O'Brien Townsville do mobile windscreen replacements?+
Yes — technician Brendan is specifically mentioned by multiple customers for attending at their home address. He's praised for calling ahead with an accurate arrival estimate and a 15-minute courtesy call before turning up. If you need a mobile replacement, it's worth requesting Brendan by name when booking.
Can they source glass for older or unusual vehicles?+
There's at least one documented case of the branch sourcing a windscreen for a 1990 Nissan Civilian — a vehicle where parts are genuinely hard to find — and returning a result quickly. Motorhome and caravan windscreens are also mentioned. For less common vehicles, calling the local branch directly (rather than the 1800 number) and asking about stock upfront will save time.
What's the wait like if I drop my car off?+
The in-shop wait is well-catered — customers mention free coffee, biscuits, TV, and Wi-Fi in a clean waiting area. For longer jobs, the branch has also covered Uber costs to transport customers home and back. Estimated completion times appear to be reliable based on review feedback, with several customers noting the job finished within the quoted timeframe.