Jim Roberts Locksmiths
Will organised a key cut and ferry delivery to Magnetic Island — the team regularly goes further than expected to resolve a lockout.
Two reviews in the sample describe a gap between quoted and final pricing, which is worth noting and easy to manage — simply ask for a confirmed total before work begins, not just an estimate. The business is best approached with that one question upfront; every other signal across the review pool points to a team that turns up quickly, handles jobs cleanly, and doesn't charge for work that doesn't warrant a fee.
Their work
What it's like working with them
Based on a sample of Google reviews (74 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 264 locksmiths in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Jim Roberts Locksmiths
A team-based locksmith operation rather than a sole trader, Jim Roberts Locksmiths runs a named crew — Will, John, Bailey, Sean, Jared, and others — each drawing specific praise from customers. Will is repeatedly mentioned for phone-based problem-solving and on-site emergencies, including cutting a car key remotely and ferrying it to Magnetic Island; John is the go-to for security consultations and troubleshooting access-control systems; Bailey earns callouts for after-hours emergencies and fly-screen security locks; Sean is singled out for lockouts handled without damage. The business covers a wide span of work: residential lockouts (including after-hours and Sundays), rekeying multiple doors to a single key, replacing Euro car locks, cutting motorcycle and trailer keys, and opening filing cabinets — including at no charge when the job is trivial. Office staff, particularly Michelle, are consistently mentioned by name for clear phone communication and fast dispatch, which matters when you're locked out and stressed. They operate a shopfront in Garbutt where customers can walk in with hardware, and reviewers note their key duplicates outperform hardware-store cuts — worth knowing if you've had a key cut at a big-box store that doesn't quite work.
Best for: urgent residential lockouts needing fast same-day response, rekeying a property to a single key after moving in, automotive lockouts and key cutting including less common vehicle types, and walk-in key duplication when hardware-store cuts haven't worked.
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Claim This Profile — Free →Common questions about Jim Roberts Locksmiths
Does Jim Roberts Locksmiths do after-hours and weekend callouts?+
Yes — multiple reviewers confirm the team responds to emergencies outside business hours, including Sunday lockouts. Customers report arrival within 30 to 60 minutes for after-hours jobs in the Townsville area. One reviewer was attended to after a late-afternoon car lockout, and another had a technician on site within half an hour on a Sunday. Pricing for after-hours work appears to include a callout fee, so confirm that amount when you call.
What do customers say about Jim Roberts Locksmiths' pricing?+
The majority of reviewers describe the pricing as fair or affordable, particularly for emergency situations. Two reviewers in our sample, however, noted that the final charge was higher than the original quote — one citing a gap of around $160 on a door job. The safest approach is to ask for a confirmed final price, not just an estimate, before authorising work. For standard services like key cutting and rekeying, pricing feedback is consistently positive.
Can I walk in to the shop, or do I need to book a callout?+
You can walk in. The Garbutt shopfront accepts customers with hardware — reviewers mention bringing in motorcycle keys, bent keys, padlocks, and door locks directly to the counter. One customer brought in a filing cabinet lock and had it opened on the spot at no charge. Key duplication is also available in-store, and multiple reviewers note the cuts are more reliable than those from hardware chain stores.
Which technicians are likely to attend, and what are they each known for?+
The team includes Will, John, Bailey, Sean, Jared, Tom, and Adam — all mentioned by name in reviews. Will is frequently cited for both phone-based problem-solving and on-site emergencies, including remotely organising a key cut for a car stranded on Magnetic Island. John draws praise for security consultations and access-control troubleshooting. Bailey is mentioned for after-hours jobs and security screen door locks. Sean is specifically noted for lockouts handled without damage to the door or frame.
Does Jim Roberts Locksmiths handle car and automotive lockouts?+
Yes — automotive work is a clear part of their service mix. Reviewers mention car lockouts (including a new car that locked itself with the engine running), keys snapped in ignitions, and European car key codes sourced from overseas manufacturers. Will is specifically named in reviews involving automotive emergencies. They also cut motorcycle keys and have handled trailer door keys for uncommon lock profiles.