Lock It Up Townsville
David tracked down rare key blanks no other locksmith could find — then called when they arrived.
David is the name most associated with emergency lockouts, while Trent and Kathy handle planned jobs; knowing who you're likely to get means you can ask upfront. Pricing transparency is the other consistent thread: customers flag no call-out fees, fair after-hours rates, and quotes that were honoured on the spot — worth confirming when you book, but the pattern across reviews is unusually consistent for a trades business.
Their work
What it's like working with them
Based on a sample of Google reviews (39 total)
“went to the trouble to find the right blanks from their range of suppliers”
“Thanks for installing deadlocks for extra safety”
What they help with
Based on what their customers hired them for
How they stack up
Context from 264 locksmiths in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Lock It Up Townsville
Run by what customers describe as an 'amazing young couple,' Lock It Up Townsville is a family-operated locksmith that covers both emergency callouts and planned security upgrades across Townsville. David and Trent are the names that appear most in reviews — David is praised specifically for lockout rescues and after-hours responsiveness, while Trent draws repeated mentions for prompt, professional work on residential lock installations. The business genuinely distinguishes itself on two fronts: rare key blanks and car key cutting with programming, including sourcing hard-to-find blanks other locksmiths couldn't locate, and deadlock installations for homeowners looking to strengthen entry points. Pricing comes up in nearly every positive review, not as 'cheap' but as fair and transparent — no call-out fees were noted in at least one review, and after-hours weekend work was flagged as reasonably priced rather than gouging. Kathy is specifically named as a no-fuss operator who 'just gets things sorted,' which suggests the team covers both field and front-of-house roles. If you're a homeowner after someone who'll show up on time, explain the job, and not upsell you on unnecessary work, this is the kind of operation those reviews point to.
Best for: emergency lockouts at any hour, residential deadlock and security upgrades, car key cutting and programming including rare or hard-to-source key blanks, and homeowners who want upfront pricing without call-out fee surprises.
Location
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Claim This Profile — Free →Common questions about Lock It Up Townsville
Does Lock It Up Townsville offer after-hours or emergency callouts?+
Yes — multiple reviews specifically mention late-night and early-morning lockouts being handled promptly, including a Sunday morning rescue and an after-hours weekend job that customers noted was fairly priced. David is the team member most frequently mentioned for emergency response work. It's worth calling ahead to confirm current after-hours availability and any applicable fees, though reviewers consistently say the pricing was reasonable even for out-of-hours jobs.
Can they cut and program car keys, including for unusual or rare key types?+
This is one of the areas where Lock It Up Townsville stands out — at least one reviewer specifically noted they were the only locksmith who tracked down the correct blanks for a rare key type by contacting multiple suppliers. Car key cutting and programming is mentioned across several reviews, with customers noting quick turnarounds and fair pricing. If you have an unusual vehicle or key type, it's worth calling them first to check blank availability before booking.
Who are the main people you'd deal with at Lock It Up Townsville?+
Reviews name David, Trent, and Kathy as the main contacts. David is most frequently mentioned for emergency callouts and lockout jobs. Trent draws praise for prompt, professional residential installations. Kathy is specifically described as someone who 'just gets things sorted, no fuss' — likely handling bookings or front-of-house coordination. The business is described by multiple reviewers as a family operation, so you're likely dealing with the same small team consistently.
What do customers say about their pricing?+
Pricing is one of the most frequently mentioned positives across the 32 reviews we analysed — customers consistently describe it as fair, competitive, and transparent. One reviewer noted there was no call-out fee, and several mention that quotes were honoured on the spot without surprises. Even after-hours and weekend rates were flagged as reasonable rather than excessive. That said, pricing can vary by job type, so it's always worth asking for a quote upfront when you book.
Are they suited to residential security upgrades, or mostly lockout emergencies?+
Both, based on the review pattern. Several customers mention planned jobs like deadlock installation, changing over to a single master key system across multiple locks, and upgrading door security — not just emergency callouts. Reviewers praise them for taking time to understand what solution suits the property rather than pushing a standard option. If you're planning a security upgrade, reviews suggest they're comfortable advising on options and handling the full installation in a single visit.