Norm Hyatt Locksmiths
Jamie and the mobile team are regularly called out on weekends and public holidays — and keep showing up until the job is done.
Five reviewers flag issues with follow-through on callbacks or responsiveness, and a handful mention friction with staff manner, so if you're booking a non-urgent job it's worth confirming a specific appointment time rather than waiting on a return call. For straightforward residential lockouts, key duplication, or deadlock installs, the evidence across those 50 reviews points to a business that mostly delivers — just go in or call with a clear ask rather than relying on a callback queue.
Their work
What it's like working with them
Based on a sample of Google reviews (109 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 264 locksmiths in Townsville
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Norm Hyatt Locksmiths
A Townsville institution trading since the late 1990s, Norm Hyatt handles the kind of locksmith work that requires genuine trade depth — automotive key programming for vehicles like Pajeros, Hyundais and Land Cruisers, master-keying systems that unify multiple doorways under a single key, and deadlock installations on residential properties including older Queenslander homes. Trevor fields phone enquiries and coordinates jobs, while Jamie (mentioned across multiple reviews) handles both mobile lockouts and on-site installations, drawing specific praise for working through problems on weekend and public holiday call-outs without cutting corners. The shop also does engraving, key barrel replacements, and can often source or fabricate obscure blanks — one customer had roof rack keys cut within a couple of hours. Beyond emergency lockouts, they're genuinely useful for the quiet maintenance jobs: reprogramming transponder keys in-store for a fraction of what a dealer charges, replacing worn key surrounds, and talking customers through troubleshooting over the phone to avoid unnecessary call-out fees. They're best suited to homeowners who want one business for both car and house lock needs, and to anyone locked out in Townsville who needs a same-day or weekend response.
Best for: residential lockouts requiring weekend or public holiday response, automotive key programming at below-dealer prices, and master-keying older homes with multiple different locks.
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Claim This Profile — Free →Common questions about Norm Hyatt Locksmiths
Does Norm Hyatt Locksmiths do emergency or after-hours call-outs?+
Yes — multiple reviews confirm they respond to lockouts on weekends and public holidays, including Easter Sunday. The mobile team, frequently mentioned by name as Jamie, is noted for prompt arrival and completing jobs even in difficult situations like multi-storey walk-ups. Weekend call-out fees apply and are described by most reviewers as reasonable. A small number of reviewers did report waiting without a callback, so if you're locked out it's worth calling directly rather than leaving a message.
Can they cut and program car keys, and is it cheaper than a dealership?+
Automotive key work is one of their most-reviewed services — customers mention programming keys for Pajeros, Hyundai i20s, Toyota Land Cruisers, and Ford Falcons. Several reviewers specifically note the cost came in at well under what a dealer quoted, with one saying it was 'less than half of an original key.' Jobs are typically completed in under an hour in-store. That said, one review noted a limitation with a Nissan X-Trail key, so if your vehicle is unusual it's worth calling ahead to confirm capability.
What do customers say about Norm Hyatt's pricing?+
Most reviewers describe pricing as reasonable or fair, particularly for automotive key work and residential call-outs. A few customers felt specific charges were steep — one noted a premium for using their own key blank when the shop didn't stock the correct one. For routine key cutting, duplicates and lock re-keying, the general feedback is competitive. Calling ahead to get a quote is sensible for any job beyond a standard key copy.
Do they handle older or unusual locks and keys?+
Reviews suggest they carry a broad range of key blanks and can source obscure ones quickly — one customer had roof rack keys cut within a couple of hours, and another brought in an old Queenslander doorknob spring mechanism that was repaired rather than replaced. Staff have been noted for finding matching keys from stock on the spot for old-style blanks. If you have an unusual lock or key, it's worth calling ahead to check stock before making the trip.
Can they set up a master-key system across multiple doors?+
Yes — residential master-keying is specifically mentioned in reviews, with one customer having ten different keys across four doorways consolidated into a single key. This type of work appears to be done on-site with a turnaround that reviewers describe as efficient. If you're moving into a new property or renting out a home, this is a practical service they're well-practised at. Contact them with the number of locks and door types so they can advise on compatibility and cost.