RUSWIN LOCKSMITH & SECURITY Townsville
Ross cracked a forgotten Chubb safe combination in five minutes flat — no damage, no drama.
The in-store team is a genuine selling point for customers buying hardware: Sheryl, Shaun, and Carl are repeatedly credited with steering people toward the right product without overselling. Pricing is a recurring friction point in a handful of reviews — key cutting and car key programming drew complaints of high cost — so it's worth confirming a quote upfront, especially for automotive or restricted key work. Ratings across the 39-review sample have bounced between strong praise and sharp criticism in the same recent window, so outcomes appear to depend heavily on which staff member handles your job; asking to book a technician who has been named in reviews for your specific task type is a practical way to reduce that variability.
Their work
What it's like working with them
Based on a sample of Google reviews (58 total)
“a fountain of product information which made comparing products easy”
What they help with
Based on what their customers hired them for
How they stack up
Context from 264 locksmiths in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About RUSWIN LOCKSMITH & SECURITY Townsville
Ruswin Locksmith & Security is one of Townsville's longest-standing security outfits, operating for roughly 26 years and covering everything from basic key cutting to enterprise-grade access control systems like Gallagher and Inner Range — a rare capability for a regional provider. Named technicians in reviews point to genuine specialisation: Ross handles safe work, opening a Chubb safe from a forgotten combination in under five minutes without damage; Carl is praised for Airbnb key sets; and Beau is called out by name for automotive work on a RAV4. The in-store team — including Sheryl and Shaun in the office — draws consistent praise for product knowledge, helping customers compare door handles, locks, and security hardware without the usual runaround. Beyond retail, crews handle residential emergency lockouts (getting to customers within 15–20 minutes on Friday afternoons and late Sundays), deadlock installations after break-ins, bedroom lock seizures, and commercial security system installs including alarms and cameras. Corporate accounts speak well of them — one facility manager wrote that Ruswin attends jobs proactively without being chased — which suggests they're particularly well-suited to strata, aged care, or multi-site commercial clients in North Queensland.
Best for: after-hours residential lockouts in Townsville, deadlock and security system installs after a break-in, Chubb and other safe openings, and commercial or strata sites needing ongoing lock and access control support.
Location
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about RUSWIN LOCKSMITH & SECURITY Townsville
Does Ruswin Locksmith & Security handle emergency callouts outside business hours?+
Yes — multiple reviews confirm after-hours and weekend callouts, including a late Sunday on a long weekend and a Friday afternoon response within 15 minutes of calling. There is a listed 24/7 number, though one review noted it wasn't reachable during an overnight alarm incident, so it's worth saving the number in advance and confirming availability when you call. Emergency response times in positive reviews ranged from 15 to 30 minutes for residential jobs in the Townsville area.
What do customers say about Ruswin's pricing?+
Pricing feedback is mixed. Several customers praised Ruswin for competitive quotes — one said their price was less than half of five other locksmiths contacted — while others flagged key cutting and car key programming as expensive, with one customer citing $65 for a ten-minute key cut where they supplied the blanks. Car key programming in particular drew price complaints, with one customer finding the same job done cheaper elsewhere the next morning. Getting a quote upfront before committing is strongly advisable, especially for automotive key work.
Can Ruswin open a safe without damaging it?+
Based on at least one specific review, yes — technician Ross opened a Chubb safe with a forgotten combination in under five minutes with no damage to the safe. This appears to be a genuine specialty rather than a routine service every locksmith offers. If safe opening is your primary need, it's worth mentioning Ross by name when you call to confirm he's available for the job.
Does Ruswin install security systems and alarms, or just do locksmith work?+
Ruswin covers significantly more than traditional locksmith services — reviews mention alarm installations, CCTV cameras, and access control systems including Gallagher and Inner Range platforms, which are commercial-grade systems. One commercial facility manager described them as their preferred supplier for all locks, door hardware, and security across a residential care site. For homeowners wanting a single provider to handle both physical security (locks, deadbolts) and electronic security (alarms, cameras), Ruswin appears well-positioned to handle the full scope.
Is Ruswin suitable for Airbnb or rental property key management?+
Reviews suggest yes — Carl is specifically named for cutting keys for an Airbnb that 'work a treat,' and the in-store team is praised for helping property managers find the right lock and hardware solutions. With 26 years in the Townsville market, they're likely familiar with the practical needs of short-term rental properties, including master key systems and restricted key cutting. Confirm your specific requirements (number of key copies, lock type, access control options) when you call for a quote.