Complete Building & Pest Inspections Townsville
Three named inspectors — Matthew, Gabe, and Michael — each praised for calling clients personally to explain their report findings.
That level of follow-through shows up across multiple reviews and is particularly valued by buyers who are purchasing remotely or first-time buyers unfamiliar with building terminology. Three reviewers raised concerns about defects not captured in reports — including mould and water damage discovered after settlement — and two separately noted that roof access is not part of the standard inspection scope. That's a meaningful caveat for any property with a questionable roof: ask explicitly what the inspection covers and whether a separate roof specialist is recommended before booking. Reviews across the sample period vary in quality rather than trending cleanly in one direction, so the experience appears to depend partly on which inspector attends and how complex the property is.
Their work
What it's like working with them
Based on a sample of Google reviews (35 total)
“willing to talk through the findings noted in the report”
“communication was very effective throughout the process”
What they help with
Based on what their customers hired them for
How they stack up
Context from 369 pest controls in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Complete Building & Pest Inspections Townsville
Michael Mountney leads this sole-operator inspection firm with a small named team — Matthew, Gabe, and Cam — each drawing consistent praise for distinct strengths. Matthew is the one customers call out for sitting down and walking through complex findings patiently, particularly useful for interstate buyers who can't be on-site and need to understand a report remotely. Gabe is highlighted for meticulous on-site inspections and proactively calling clients after the report to give a verbal breakdown — a step that several reviewers flagged as unexpectedly useful. Michael himself is noted for commercial property inspections as well as residential pre-purchase work, making this one of the few Townsville outfits that handles both. Same-day report turnaround is mentioned by multiple reviewers as a genuine differentiator when buyers are working against finance deadlines. One structural limitation worth knowing upfront: the business does not physically access roofs as part of their standard inspection and recommends a separate specialist for roof assessment — important context if the property you're buying has an older or visibly weathered roof.
Best for: interstate buyers needing reliable remote inspection coordination, pre-purchase inspections with tight settlement deadlines requiring same-day reports, and first-home buyers who want an inspector willing to explain findings in detail after delivery.
Location
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Claim This Profile — Free →Common questions about Complete Building & Pest Inspections Townsville
Who are the inspectors at Complete Building & Pest Inspections Townsville and what are they known for?+
The team includes Michael Mountney (the owner), Matthew, Gabe, and Cam who handles phone communications. Matthew is consistently praised for patiently explaining report findings, especially for first-home buyers and remote purchasers. Gabe is noted for meticulous on-site inspections and following up with a phone call to walk clients through findings after the report is delivered. Michael draws praise for both residential and commercial inspections.
Does the inspection include the roof?+
Based on two separate reviews, the standard inspection does not include physically accessing the roof — the business recommends engaging a separate roof specialist for that assessment. This is worth clarifying before you book, particularly if the property has an older roof, visible patching, or any signs of water ingress. At least one reviewer discovered significant roof damage post-settlement that was not flagged in the inspection report, so asking this question upfront is important.
How quickly can they turn around an inspection and report?+
Several reviewers highlight same-day report delivery as a genuine feature of the service, which is useful when working against finance clause deadlines. Bookings can often be arranged within a week of request based on review mentions, though availability will vary. If you have a specific settlement timeline, it's worth mentioning it when you contact them — reviews suggest the team tries to accommodate urgent requests.
Can they help if I'm buying a Townsville property from interstate?+
Yes — multiple reviewers based in Sydney and other interstate locations specifically mention using Complete B&P for remote property purchases and being satisfied with how the team communicated throughout. Matthew in particular is praised for talking interstate buyers through report findings over the phone. Detailed photos and written descriptions in the reports are highlighted as helpful for buyers who can't attend the inspection in person.
Do they handle commercial property inspections as well as residential?+
Yes — at least one reviewer mentions Michael conducting a thorough inspection and report on a commercial property they were purchasing. The business primarily focuses on pre-purchase building and pest inspections across both property types. If you have a commercial property with specific areas of concern, reviews suggest you can flag those upfront and the inspector will pay particular attention to them in the report.