Total Pest Management Townsville
Josh stays on-site until rodent problems are fully resolved — multiple customers name their technician by choice, not just by chance.
That depth of specificity in unprompted reviews is a reliable indicator that the team is actually doing what they promise. One review did flag poor office communication as a recurring frustration, though it appears as a single isolated mention in this sample rather than a pattern — worth keeping in mind, but not representative of the majority experience. When booking, it's worth confirming who will attend your job and asking for a clear timeline on any follow-up documentation, especially for combined building and pest inspection reports.
Their work
What it's like working with them
Based on a sample of Google reviews (22 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 369 pest controls in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Total Pest Management Townsville
Josh, Brad, Les, and Jordan each handle distinct parts of Total Pest Management Townsville's work, and reviews connect names to specialties clearly: Josh leads rodent eradications and persists through difficult conditions — confined spaces, extreme heat, unpleasant odours — until he's confident the problem is fully resolved. Les and Jordan handle building and pest inspections, with Jordan praised for explaining findings in plain language and Les for delivering detailed reports the following day. Brad is specifically called out for expert, fast-response pest control when urgency matters. The business has been operating for roughly 15 years and works across both general pest control and termite protection, including annual Termimesh warranty inspections that combine termite checks with spider and general pest treatments in a single visit. Admin is handled by staff including Sophie, who customers mention for quick email responses — a useful detail for anyone who prefers clear communication before the job starts. They also sponsor local sport, which signals genuine local roots rather than a franchise operation passing through.
Best for: pre-purchase building and pest inspections where you need same-day verbal explanations, persistent rodent eradications that require a technician to follow through until the problem is gone, and annual termite and Termimesh warranty maintenance visits.
Location
Often needed together
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Claim This Profile — Free →Common questions about Total Pest Management Townsville
What types of pest problems does Total Pest Management Townsville handle?+
Reviews mention rodent eradications, general pest control, spider treatments, and termite inspections. The business also services Termimesh-protected homes annually to keep warranty conditions current, combining termite checks with other pest treatments in a single visit. Building and pest inspections for property purchases are clearly a core part of their work too, with formal written reports typically delivered the next day.
Who will actually show up to do the work, and what are they known for?+
Customers name four team members in reviews. Josh handles rodent jobs and is specifically praised for staying on-site until the problem is fully resolved, even in difficult conditions. Brad is mentioned for expert, quick-response pest control. Les conducts inspections and is noted for thoroughness, while Jordan is praised for explaining inspection findings in language that's easy to understand — useful if you're buying a property and need to make fast decisions on a report.
Does Total Pest Management Townsville offer building and pest inspection reports for property purchases?+
Yes — multiple customers have used them for pre-purchase combined building and pest inspections. Reviews highlight that the inspectors explain findings verbally on the day in plain terms, and that the formal written report is typically delivered the following day. One reviewer described it as the most detailed and extensive pest report they had received, which suggests these aren't templated quickfire reports.
How responsive is the business when you need to make contact or book?+
Admin staff member Sophie is mentioned by name in one review for being helpful and quick to reply to emails, which suggests the office does respond well in at least some cases. However, one separate review flagged poor office communication as a frustration. It's worth using email to create a paper trail and confirming your booking details in writing, particularly if you need a report by a specific date.
Does the business guarantee its pest control work?+
One customer explicitly notes that the business stated it would return and rectify any issues if the customer was unhappy with the service — and that reviewer had not needed to use that guarantee. Reviews don't go into detail about the specific terms or duration of any warranty, so it's worth asking when you book what the guarantee covers and how long it applies for.