Free Flow Plumbing and Gas Services
Barry and Matt tackled a full slab reroute on a 45-year-old home in two back-to-back 14-hour days.
The small sample makes it hard to speak confidently about consistency across all job types, and the rating has dipped somewhat in more recent reviews compared to earlier ones, so it's worth asking upfront about scheduling and what to expect on-site. When confirming a booking, it's sensible to ask whether Barry or Matt will attend, clarify the callout and labour rates, and get the scope of work in writing before any work begins.
Their work
What it's like working with them
Based on a sample of Google reviews (12 total)
“had issues with our campervan water pump/faucet”
What they help with
Based on what their customers hired them for
How they stack up
Context from 353 plumbers in Townsville
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Free Flow Plumbing and Gas Services
Barry leads this sole-trader operation out of Garbutt, handling both plumbing and gas work — a combination that sets Free Flow apart from standard plumbers who aren't licensed for gas. Reviews show Barry personally attending jobs across a wide geographic range, including regional calls out to Charters Towers, which suggests he's comfortable travelling for the right job. Matt appears alongside Barry on larger, more complex projects: one review describes the two of them rerouting all the plumbing in a 45-year-old concrete slab home over two consecutive 14-hour days, running from the water meter through to ceiling reroutes and internal wall chases — the kind of whole-house replumb that many plumbers decline. Caravan and campervan plumbing is a recurring niche: multiple travellers passing through Townsville have specifically flagged Barry for gas systems and water pump repairs on mobile vehicles, which is a specialty most residential plumbers don't offer. Emma is also mentioned by name as part of the team, likely handling the customer-facing or admin side of the business. For homeowners, the strongest signal from the reviews is willingness to take on awkward, non-standard jobs — leaking slabs, ageing systems, and gas-certified work — rather than bread-and-butter tap repairs.
Best for: urgent hot water and gas emergencies in Townsville, complex replumbing jobs in older homes with concrete slabs, and travellers needing caravan or campervan gas and water repairs while passing through North Queensland.
Location
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Claim This Profile — Free →Common questions about Free Flow Plumbing and Gas Services
Does Free Flow Plumbing and Gas Services handle emergency callouts?+
Yes — at least two reviews specifically mention same-day or urgent response, with one customer noting Barry arrived within an hour for a leaking hot water system. The business appears to prioritise urgent jobs where possible. That said, with a small team, availability can vary, so it's worth calling ahead to confirm response times for your situation. Reviews also mention Barry sometimes needing to schedule later in the day when already committed to other jobs.
What areas does Free Flow cover beyond Townsville?+
Based on reviews, Barry has attended jobs in Charters Towers, which is roughly 130km from Townsville, suggesting he's willing to travel regionally for the right job. Travellers passing through the Townsville area have also flagged him for roadside caravan and campervan repairs. It's worth calling to confirm whether your location is within his current service range, as coverage for a sole trader can shift depending on workload.
Can Free Flow Plumbing and Gas Services handle gas work on caravans and campervans?+
Multiple reviews from travellers passing through Townsville mention Barry successfully diagnosing and repairing gas systems and water pump fittings on caravans and campervans. This appears to be a genuine niche for the business rather than a one-off. If you're travelling through North Queensland and have a gas or water issue on a mobile vehicle, Free Flow is one of the few plumbers in the area with documented experience in this area. Call ahead as scheduling depends on current workload.
Is Free Flow equipped for large or complex plumbing jobs like slab reroutes?+
One detailed review describes Barry and Matt completing a full reroute of all plumbing in a 45-year-old home — from the water meter through ceiling runs and down the outside of masonry block walls, including internal wall chasing — across two 14-hour days. That's a significant scope and suggests the team can handle complex, older-property work that many plumbers avoid. For jobs of this scale, confirm whether both Barry and Matt will be on-site and get a written scope before work begins.
What do customers say about Free Flow's pricing?+
One reviewer specifically noted a 'reasonable quote, no additions' — meaning the final bill matched the original estimate. A separate customer described the plumber as having 'great product knowledge' and being efficient, which reviewers often associate with work being completed without unnecessary parts or revisits. Reviews don't discuss specific rates, so it's worth asking for a written quote before work starts. There is one negative review in the history, though it relates to a disputed service charge rather than overpricing on a completed job.