Level Plumbing Townsville
Tradies praised for solving a tricky under-slab leak without breaking concrete — saving one customer thousands.
The tradies — including Will, who is named specifically — draw consistent praise for politeness, punctuality, and problem-solving on complex jobs like burst mains and under-slab leaks. That said, four reviewers raised specific concerns about invoicing accuracy and slow follow-up communication, which is a meaningful share of the sample and worth taking seriously, particularly if you're a landlord or property manager with formal reporting requirements. Before booking, ask them to confirm their billing structure in writing — specifically how travel time, callout fees, and materials are itemised — so there's a clear reference point if the final invoice looks different from what you expected.
Their work
What it's like working with them
Based on a sample of Google reviews (24 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 353 plumbers in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Level Plumbing Townsville
Level Plumbing Townsville — formerly operating as Franzmann Plumbing — brings that earlier business's established trade experience into its current form, which matters when you're dealing with jobs like under-slab pipe rerouting or mains replacements. A standout capability noted by multiple customers is their willingness to engineer around problems rather than default to the most expensive fix: one customer with a cracked pipe under a concrete slab was offered an above-slab bypass solution that saved thousands and halved the estimated job time. A tradie named Will is specifically called out for keeping customers informed throughout complicated jobs even when unexpected issues arise on the day. The business lists roofing contractor among its Google categories alongside plumbing, suggesting a broader trade scope than a standard plumber — worth confirming if your job sits at that intersection. They appear to work across both owner-occupied homes and investment properties, and have handled remote-managed jobs coordinated from interstate with detailed photo documentation. Their office function — invoicing, scheduling, and customer communication — has drawn criticism from a meaningful share of reviewers, so landlords and property managers dealing with billing complexity or multi-tenancy coordination should ask upfront about their administrative process.
Best for: urgent residential leak repairs requiring creative problem-solving, under-slab pipe issues where rerouting may be an option, and straightforward callout jobs where the on-site tradie experience matters more than administrative complexity.
Location
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Claim This Profile — Free →Common questions about Level Plumbing Townsville
What types of plumbing jobs does Level Plumbing Townsville handle?+
Based on customer reviews, they handle a range of residential jobs including burst and leaking mains, under-slab pipe problems, hot water system replacements, and drainage work. One reviewer praised their ability to bypass a cracked under-slab pipe entirely rather than cutting up concrete — a practical, cost-saving approach. They also appear comfortable managing jobs for investment property owners and have coordinated work remotely for clients based interstate. Their Google listing also includes a roofing contractor category, so it's worth asking if your job crosses into that territory.
What do customers say about Level Plumbing's pricing?+
Reviews are mixed on this point. Several customers describe costs as reasonable and appreciate upfront estimates, while four reviewers in our sample raised specific concerns about invoice accuracy — including being charged for time that didn't match actual hours worked, or for travel to a trade supplier. The on-site work itself isn't widely criticised for cost, but the billing administration has been a sticking point for some. Asking for a written breakdown of how callout fees, hourly rates, and travel time are calculated before work starts is a practical step.
How does Level Plumbing handle urgent or last-minute jobs?+
A few reviewers specifically mention being accommodated at short notice — including one who had a mains leak fixed with tradies arriving earlier than expected, and another fitted in at the last minute. The on-site team is consistently described as prompt and efficient once on the job. Response times for non-urgent work or follow-up communication from the office have been slower according to some reviewers, so if you have a genuine emergency, it's worth calling directly rather than waiting on email or quotes.
Are they a good fit for landlords and property managers?+
They do take on investment property work and have managed jobs with tenants present, but one detailed review from a landlord flagged issues with entry notice procedures, slow report delivery, and invoice clarity. If you're managing a tenancy, it's worth setting clear expectations upfront about how access is arranged, what format the job report will take, and when you can expect it. The trade work itself was not disputed in that review — the frustration was entirely administrative.
Is Level Plumbing related to Franzmann Plumbing?+
Yes — several reviewers reference the business's previous name, Franzmann Plumbing, and at least one review was written under that earlier brand. The business appears to have rebranded to Level Plumbing Townsville roughly two years ago. One customer who had positive experiences with Franzmann felt the service quality had changed after the rebrand, while others have had strong experiences under the current name. It's a relatively recent transition, so the review picture is still forming.