Plumber To Your Door
One of the few Townsville plumbers customers confirm actually answers late-night emergency calls.
Gavin, Jared, Mark, Scott, and Josh are all named favourably across different job types, and the office team (Emily, Casey) are a consistent highlight for first-time callers. That said, the review trajectory is worth knowing: earlier reviews average noticeably higher than more recent ones, and a recurring pattern across 7–8 reviews involves billing surprises or unresolved multi-visit jobs — not a majority experience, but enough to be worth addressing upfront. Before booking, ask for a written quote or fixed-price estimate, and confirm the full payment terms (the invoice includes a 3-day payment window with compound interest, which several customers found unexpected).
Their work
What it's like working with them
Based on a sample of Google reviews (89 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 353 plumbers in Townsville
Credentials & background
Sourced from 6 public records so you don't have to look them up yourself
About Plumber To Your Door
Gavin leads a team that covers a wider scope than most solo plumbing outfits — alongside standard residential plumbing, they handle roofing, gas fitting, hot water system replacement, irrigation, and even food trailer gas installations. Within the team, Gavin personally handles emergency callouts, quotes, and complex hot water relocations; Jared is called out for gas fitting and commercial food-service work; Mark is praised for detailed, neat installation work; Scott handles urgent callouts; Josh covers tap and valve repairs; and Emily (and Casey) in the office are repeatedly singled out for making the booking process smooth and reassuring. Their willingness to travel to outer areas like Balgal Beach without inflated travel charges sets them apart from competitors who either refuse outlying jobs or double their rates for them. They operate 24/7 and are one of the few businesses in the region that actually answers the phone after hours — one customer called seven other companies at 9pm before PTYD picked up. The breadth of their work — from blocked drains cleared in under 30 minutes on a Sunday, to complete re-roofs, to gas appliance installs in commercial trailers — makes them a practical first call for Townsville-region homeowners who want one number for most trade emergencies.
Best for: after-hours and weekend plumbing emergencies, hot water system replacement or relocation, gas appliance installation, and homeowners in outer Townsville suburbs who struggle to get tradies to travel.
Location
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Claim This Profile — Free →Common questions about Plumber To Your Door
Does Plumber To Your Door actually respond to after-hours emergencies?+
Yes — and this is one of the things that comes up repeatedly in reviews. Multiple customers confirm that PTYD answered calls late at night or on weekends when other plumbers didn't pick up. One customer called seven companies at 9pm before PTYD responded and sent a plumber. A Sunday afternoon blocked drain call resulted in a plumber arriving within an hour. That said, after-hours quotes aren't always available from the field plumber — you may need to confirm pricing through the office the next business day.
What areas does Plumber To Your Door cover?+
They're based in Jensen and primarily serve the Townsville region. Reviews confirm they travel to outer areas including Balgal Beach without the inflated travel surcharges some local competitors charge. Several reviews mention same-day or next-day attendance across different parts of greater Townsville. If you're outside the immediate metro area, it's worth confirming travel charges upfront when you call.
What do customers say about pricing at Plumber To Your Door?+
Pricing feedback is mixed across the 50 reviews we analysed. Many customers — particularly for hot water system replacements — describe the pricing as competitive and fair, with one reviewer noting PTYD came in at half the price of competitors. However, around 7–8 reviews mention bill shock, including a $1,000 labour charge for a one-hour job and an $880 charge for what a customer described as a minor shower leak repair. To avoid surprises, ask for a written fixed-price quote before work begins, and check the invoice payment terms — PTYD uses a 3-day payment window with compound interest rather than the standard 14–30 days.
Who will actually show up to do the work?+
PTYD operates as a team under owner Gavin, with several named plumbers appearing across reviews: Jared (gas fitting, commercial installs), Mark (noted for neat, detailed installation work), Scott (emergency callouts), and Josh (tap and valve repairs). The office is handled by Emily and Casey, both of whom are singled out in multiple reviews for clear, helpful communication during the booking process. On any given job you may get Gavin or one of his team depending on availability and job type.
Do they handle gas fitting and roof work, or just standard plumbing?+
They cover a broader scope than most local plumbers. Confirmed services from customer reviews include gas cooktop installations, gas hot water system fitting, commercial gas appliance work in food trailers, full re-roofing, gutter replacement, roof leak repairs, and irrigation systems — alongside standard residential plumbing like hot water, blocked drains, taps, and toilets. If your job involves multiple trades or an unusual scope, it's worth calling to confirm they can handle the specific combination you need.