Plumbing Professionals NQ
Shane and Deb run a family operation that commercial clients trust enough to call on a daily basis.
The clearest thread is emergency responsiveness: fast turnarounds on hot water failures and a straightforward approach that reviewers describe as no-nonsense. There is one unhappy reviewer in the sample who declined to explain the issue publicly, but with a single unexplained complaint in 7 reviews, there's no pattern to flag — just something worth asking about directly if you're cautious. Before booking, it's worth confirming their availability in your specific area and whether they handle your job type, particularly if it's a larger commercial project.
What it's like working with them
Based on a sample of Google reviews (7 total)
“responded really quickly when our hot water system stopped working”
“Bathroom came out amazing and happy with the work”
What they help with
Based on what their customers hired them for
How they stack up
Context from 353 plumbers in Townsville
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Plumbing Professionals NQ
Shane leads Plumbing Professionals NQ alongside Deb, who handles the business and client relationship side, making this a family-run operation that works across both residential and commercial accounts — reviewers from industrial firms like Edge Industries and SKB Industries mention working with the team daily, suggesting they handle ongoing trade relationships, not just one-off jobs. Shane's crew is specifically praised for hot water system failures and bathroom renovations, and on the residential side they're noted for responding quickly when things go wrong rather than leaving homeowners waiting. One reviewer points out that when a job falls outside their scope, Shane directs customers to other trusted tradespeople rather than taking work on they can't do well — a detail worth knowing if you have a complex, multi-trade project. Pricing feedback is positive, with multiple customers calling them cost-effective for the speed and quality delivered. As a GST-registered company operating for roughly seven years out of Garbutt, they appear to serve the broader Townsville region across plumbing repairs, installations, and bathroom fitouts.
Best for: urgent hot water system failures needing a fast response, bathroom renovations where a hands-on owner is involved, and ongoing commercial or trade plumbing accounts in the Townsville area.
Location
Often needed together
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Claim This Profile — Free →Common questions about Plumbing Professionals NQ
Does Plumbing Professionals NQ handle emergency callouts?+
Based on reviews, yes — fast response to urgent jobs is one of the clearest patterns in their feedback. One customer specifically mentions that the team responded quickly when a hot water system stopped working and had it fixed promptly. Another describes same-visit fixes as a regular expectation. It's worth calling ahead to confirm their after-hours availability and whether there's an emergency callout fee.
What kinds of jobs does Shane's team take on — residential, commercial, or both?+
Reviews suggest they work across both. Individual homeowners mention hot water repairs and bathroom renovations, while commercial clients like Edge Industries and SKB Industries describe working with the team on an ongoing daily basis. If you have a larger commercial or industrial scope, they appear comfortable in that environment, but it's worth discussing your project specifics before booking.
What do customers say about their pricing?+
The pricing feedback in their reviews is positive — one customer specifically describes them as cost-effective relative to the speed and quality of work delivered. No reviews mention unexpected charges or billing disputes. With only 7 reviews available, this is a limited sample, so asking for a clear quote upfront is always advisable.
Is Plumbing Professionals NQ good for bathroom renovations?+
At least one reviewer specifically mentions a bathroom renovation with a positive result, describing the finished work as 'amazing.' Shane's team is noted for tackling jobs of varying sizes without hesitation. Reviews don't go into detail on the scope or duration of renovation projects, so if your bathroom job is complex or involves multiple trades, confirm directly what they can manage end to end.
What areas does Plumbing Professionals NQ service?+
They're based in Garbutt, which puts them centrally within the Townsville metropolitan area. Reviews don't specify exactly how far they travel, and the platform data doesn't list a defined service radius. If you're outside central Townsville — for example, in the northern beaches or rural areas — it's worth checking with them directly before assuming they'll travel to your location.