Smedley Plumbing & Drainage
Ivan and Shane explain the work as they go — reviewers note it by name.
Ivan, Shane, and Trevor are each named positively, and the team's punctuality comes through across several independent reviews. Two reviewers do raise concerns about quotes that seemed to cover more work than the job required — one for a hot water inspection, one for a commercial roof — so it's worth asking upfront how the quote scope is determined and whether the callout fee applies regardless of whether you proceed. With only 14 total Google reviews across roughly 26 years of operation, there simply isn't enough data to draw firm conclusions — call them, ask about your specific job, and use the quote conversation to gauge fit.
Their work
What it's like working with them
Based on a sample of Google reviews (14 total)
“very happy to explain what they were doing and why”
“used them many times for leaking pipes”
“best for commercial roofing and drainage problems. Thanks Trev”
What they help with
Based on what their customers hired them for
How they stack up
Context from 353 plumbers in Townsville
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Smedley Plumbing & Drainage
Ivan and Shane are the names that come up when the work goes well — reviewers specifically credit them for walking customers through what they're doing and why, which matters when you're dealing with something as stressful as a plumbing failure. The business covers both residential and commercial ground, with repeat callouts for leaking pipes on the residential side and commercial roofing and drainage singled out by name in the reviews — Trevor gets a specific mention on that front. With around 26 years of operating history and GST-registered company status, this is not a one-van operation; it's structured enough to take on commercial shed drainage, hot water systems, and recurring maintenance work across Currajong and surrounds. The team's responsiveness draws praise from homeowners who've locked the number in their phone for future callouts, suggesting they're a reasonable first call for pipe leaks and drainage issues that need sorting quickly. That said, the review sample here is small — only 14 Google reviews across the business's lifetime — so the picture is incomplete and it's worth talking through scope and pricing expectations before committing to a callout.
Best for: repeat residential leaking pipe callouts, commercial drainage and roof drainage jobs, and customers who want a plumber who explains the work on-site.
Location
Often needed together
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Claim This Profile — Free →Common questions about Smedley Plumbing & Drainage
What kinds of jobs does Smedley Plumbing & Drainage typically handle?+
Reviews reference a range of work including leaking pipe repairs, hot water system inspections, and commercial roofing and drainage. Trevor is specifically mentioned in the context of commercial roofing and drainage problems, while Ivan and Shane appear in residential or mixed-use contexts. The business appears to take on both residential and commercial jobs, so it's worth calling to confirm they handle your specific type of property and issue.
Do they charge a callout fee even if you don't go ahead with the work?+
At least one reviewer noted that a callout inspection fee applied separately on top of the quote, regardless of whether they proceeded with the job. This is not uncommon in the industry, but it's worth confirming the callout fee structure and whether it's credited toward the final invoice if you do book the work. Ask this directly before scheduling an inspection.
Are they reliable for repeat or ongoing maintenance jobs?+
Several reviewers mention using Smedley multiple times — one specifically for repeated leaking pipe callouts, and another who saved the number in their phone after a good experience. The punctuality and efficiency noted across multiple reviews suggests they're a reasonable option for customers who want a consistent go-to plumber rather than shopping around each time. That said, with only 14 total Google reviews, the track record visible online is limited.
Who are the key people on the team and what are they known for?+
Ivan and Shane are praised in one review specifically for being customer-focused and explaining what they were doing on-site — useful if you want to understand the work rather than just have it done. Trevor is called out by name for commercial roofing and drainage work. Reviews don't give enough detail to map every technician to a specialty, so if you have a preference, it's worth asking when you call.
Is Smedley Plumbing & Drainage suitable for commercial properties?+
Yes — at least some of the reviews come from commercial contexts, including a commercial shed drainage job and a specific callout for commercial roofing and drainage. Trevor is named in that commercial roofing context. If your job is large-scale commercial, ask about their experience with that type of site and request an itemised quote so you can see exactly what's being included in the scope.