Townsville Gas & Plumbing
Roman diagnosed one customer's 'broken hot water system' by phone — and saved them a full replacement cost.
The team's punctuality is called out repeatedly by name, and reviewers single out both Anna (for communication) and Jack (for installation quality) as reliable parts of the operation. Two reviews in the sample give one star, citing poor service and a missed callback — worth knowing going in, though they're outnumbered heavily by detailed positive accounts. When booking, it's worth confirming your job with Anna directly and asking for an upfront call to diagnose before any technician visit.
Their work
What it's like working with them
Based on a sample of Google reviews (19 total)
“Jack was awesome installing the new system”
“diagnosed the far less serious problem via email/phone”
What they help with
Based on what their customers hired them for
How they stack up
Context from 353 plumbers in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Townsville Gas & Plumbing
Roman leads this small plumbing and gas team out of Garbutt, and reviews repeatedly name him as both the business owner and a hands-on technician — someone who shows up on time, leaves job sites clean, and is willing to work after hours when needed. Jack handles installations (hot water systems in particular) while Anna manages bookings and customer communication, with reviewers praising her for breaking down technical problems into plain language. The business covers a clear range of residential work: hot water system diagnosis and replacement, toilet repairs, underground water leak detection, gas cooktop fitting, and general plumbing maintenance. What stands out in the reviews is a pattern of Roman diagnosing problems remotely — one customer expected a full hot water system replacement and was steered toward a far cheaper repair after a phone and email consultation, suggesting the team doesn't push unnecessary work. They appear best suited to Townsville homeowners dealing with everyday residential plumbing and gas problems, emergency leaks, or hot water issues who want a tradie that turns up when promised and doesn't manufacture extra costs.
Best for: Townsville homeowners needing hot water system repairs or replacements, underground or hidden water leak detection, and gas appliance installation by a small team that diagnoses problems before pushing costly fixes.
Location
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Claim This Profile — Free →Common questions about Townsville Gas & Plumbing
Who actually turns up to jobs — is it the owner or subcontractors?+
Reviews name Roman (the owner) as a regular hands-on technician, so you're not always dealing with a subcontractor. Jack is specifically mentioned for hot water system installations. Anna handles bookings and pre-job communication. It appears to be a small, consistent team rather than a rotating roster of contractors.
What do customers say about pricing at Townsville Gas & Plumbing?+
Pricing feedback is consistently positive in the reviews. One customer expected a hot water system replacement and was quoted a much cheaper repair after Roman diagnosed the issue remotely. Another reviewer notes the team worked to find the least expensive options during the job. No reviews flag unexpected charges or overpricing.
Does Townsville Gas & Plumbing handle emergency or after-hours callouts?+
One reviewer explicitly mentions Roman is willing to work after hours if necessary. Emergency leak situations also appear in the reviews — including underground water leak detection resolved quickly. It's worth confirming availability when you call, as they're a small team and after-hours slots may be limited.
What types of jobs does this business typically handle?+
Based on reviews, the business covers a range of residential plumbing and gas work: hot water system installation and repair, toilet repairs, underground leak detection, gas cooktop fitting, and general maintenance. There's no mention of large commercial or new-build construction work — this looks like a business focused on existing homes.
Can they give a quote or diagnosis before coming out?+
At least one reviewer was diagnosed and given a cost estimate by Roman via email and phone before any technician visit — and ended up not needing the expensive repair they feared. If your problem can be described clearly, it's worth calling to see if a remote assessment is possible before booking a callout.