NQ Surveillance Installations
Chris remotely logs into systems after hours to finish configuration — a post-install habit reviewers notice and return for.
Customers repeatedly come back to him when systems go offline or settings reset, and he shows up promptly, often for just a call-out fee. That after-sales reliability is what keeps repeat customers returning and what makes him worth considering if you want a security installer who acts as a long-term contact rather than a one-off tradesperson. One review flagged a dashcam product that didn't perform as expected over three months, though this appears to be an isolated product-quality concern rather than a pattern across the broader review pool — it's worth asking Chris directly about product warranties before committing to a specific brand.
Their work
What it's like working with them
Based on a sample of Google reviews (37 total)
“help me set up my outdoor camera app and also the ring door bell camera”
“explains everything clearly and demonstrates how to change settings”
What they help with
Based on what their customers hired them for
How they stack up
Context from 336 security & cctvs in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About NQ Surveillance Installations
Chris — the sole operator behind NQ Surveillance Installations — specialises in residential and commercial CCTV and security system installs across Townsville, handling everything from brand-name systems like Eufy and Ring to full NVR setups with multiple cameras. What makes him distinctive is the hands-on handover: multiple reviewers specifically mention him walking through the app setup, demonstrating how to adjust settings, and remotely logging in after hours to configure night-vision zones and alert areas — a level of post-install support that isn't standard in the industry. He's well-suited to homeowners who aren't technically confident, because he's repeatedly praised for explaining how systems work in plain language rather than leaving customers to figure it out themselves. When existing systems go offline — after power outages or router changes — Chris has turned up same- or next-day to get things back online, often charging only a call-out fee. He handles both new installs (including jobs that evolved mid-quote when a customer changed their mind) and troubleshooting of existing setups, making him a practical ongoing contact rather than a one-time installer.
Best for: residential CCTV installs where you want thorough app setup and handover, homeowners who need ongoing support after installation, and fault-finding or repair of existing security camera systems.
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Claim This Profile — Free →Common questions about NQ Surveillance Installations
Does NQ Surveillance Installations offer support after the job is finished?+
Yes — post-install support is one of the most frequently mentioned strengths in reviews. Chris has remotely logged into systems after hours to configure night-vision and alert zones, responded to emails and messages about app usage, and turned up same- or next-day when systems went offline after power outages or router changes. Several customers describe this as an ongoing relationship rather than a one-time service. It's worth confirming with Chris what his after-sales support looks like for your specific system.
What security brands and systems does NQ Surveillance work with?+
Reviews specifically mention Eufy security systems and Ring doorbell cameras as brands Chris has installed. He also sets up NVR (Network Video Recorder) systems with multiple cameras for both home and business properties. If you have a preference for a particular brand or already own equipment you'd like installed, it's worth asking Chris directly whether he works with it — reviewers note he's happy to tailor his recommendations to individual needs.
How quickly does Chris typically respond to inquiries and callouts?+
Multiple reviewers mention next-day attendance for both quotes and fault calls. One customer noted Chris arrived the day after their initial inquiry about security cameras, and another described him coming around straight away to fix an offline system. While this reflects a strong pattern across the reviews we analysed, response times can vary depending on workload — and as a sole operator, his availability may be limited during busy periods, so it's worth calling ahead if your job is time-sensitive.
Is NQ Surveillance suitable for commercial properties, or mainly residential?+
Reviews reference both residential and commercial installs. One review specifically calls out dependable solutions for both residential and commercial needs, and others describe multi-camera setups across larger properties. Chris has handled jobs ranging from single doorbell cameras to full multi-camera NVR systems with alarm integration. If you have a larger or more complex commercial requirement, it's worth discussing scope with him upfront given he operates as a sole trader.
What do customers say about pricing?+
Pricing is described as reasonable and transparent across several reviews, with one customer noting Chris only charged a call-out fee when he came to fix an issue and checked other parts of their system at no extra cost. Multiple reviewers say the final cost matched what was quoted. There's no specific pricing information available publicly, so you'll need to contact Chris for a quote — but the general pattern from reviews is that customers feel they got fair value.