Queensland Fire & Electrical Solutions (QFE-Solutions)
Tom personally attends every job and has talked customers through faulty alarm fixes over the phone — for free — when fully booked.
The standout pattern across those reviews is the honest-assessment approach: multiple customers report being told they needed fewer replacements than a previous company had quoted, and one had a warranty claim handled for free that saved them considerable cost. For landlords and sellers in particular, the compliance certificate workflow is smooth — quote by email, installation within days, certificate emailed within minutes of payment — which matters when settlement timelines are tight. Confirm with Tom directly which suburbs he's currently servicing, as the reviews span Townsville and surrounds but don't spell out exact coverage boundaries.
Their work
What it's like working with them
Based on a sample of Google reviews (207 total)
“came around the same day and fitted smoke alarms very fast”
“he even vacuumed after his drilling”
What they help with
Based on what their customers hired them for
How they stack up
Context from 336 security & cctvs in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Queensland Fire & Electrical Solutions (QFE-Solutions)
Tom — the sole operator behind QFE-Solutions — runs a focused fire safety and electrical business out of Townsville that has carved a clear niche: smoke alarm compliance work for homeowners, landlords, and property sellers navigating Queensland's staged photoelectric alarm legislation. Where most electricians treat smoke alarms as a side job, Tom specialises in it, including bringing rental and sale properties up to the 2027 deadline, issuing compliance certificates on the spot after payment, and navigating warranty replacements that have saved customers significant money. Reviews consistently note that he scopes jobs in person before quoting, sometimes bringing physical alarm samples to walk clients through options — a step other installers skip — and that he's honest about what actually needs replacing rather than recommending unnecessary upgrades. Beyond fire safety, he handles general electrical repairs including light fittings, faulty wiring, and diagnosing problems left by previous tradespeople. He's particularly well-suited to landlords managing multiple properties, real estate agents needing pre-settlement certificates on short timelines, and owner-occupiers who want clear explanations rather than just a bill.
Best for: landlords needing QLD smoke alarm compliance certificates quickly, homeowners preparing for property sale with tight settlement timelines, and owner-occupiers wanting an honest assessment of which alarms actually need replacing.
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Claim This Profile — Free →Common questions about Queensland Fire & Electrical Solutions (QFE-Solutions)
What areas does QFE-Solutions service?+
Reviews mention Townsville and surrounding areas, with the business based in Hermit Park. Multiple customers reference properties across the Townsville region. However, exact suburb coverage isn't spelled out in available reviews, so it's worth confirming your address with Tom directly when you enquire — response times for quotes have been described as within the hour.
How quickly can Tom get out for smoke alarm compliance work?+
Based on the reviews we analysed, same-day and next-day appointments appear common, particularly for urgent pre-settlement or pre-lease jobs. One customer had alarms installed the same day they called; another had work completed within 72 hours of emailing a quote request. For non-urgent installs, a few days lead time seems typical, though Tom has been noted as flexible in working around customer schedules.
What do customers say about pricing?+
Pricing is consistently described as competitive and reasonable across the 50 reviews we reviewed, with several customers specifically noting better value compared to quotes they'd received elsewhere. One customer had a warranty claim processed that replaced alarms at no cost. Tom doesn't publish fixed pricing publicly, but customers report receiving emailed quotes promptly — often within an hour of enquiring.
Does QFE-Solutions handle rental properties and pre-sale compliance?+
Yes — this is a core part of what Tom does. Multiple reviews come from landlords managing multiple properties, real estate agents referring sellers, and homeowners needing certificates before settlement. The compliance certificate is issued digitally within minutes of payment, which reviewers highlight as particularly useful when working to tight settlement deadlines. Tom is familiar with Queensland's staged smoke alarm legislation including the 2027 rental compliance deadline.
Can Tom help if my smoke alarms are going off randomly or a previous installer did poor work?+
Reviews suggest this is something Tom handles well. Customers describe him diagnosing faulty alarms from other installers, walking people through disconnecting a misfiring unit over the phone when fully booked, and identifying electrical problems left by previous tradespeople. In one case he remotely guided a customer through temporarily isolating a faulty hard-wired alarm until he could attend — without charging for the call. For fault diagnosis or remediation jobs, it's worth describing the symptoms when you first contact him so he can assess whether a call-out is needed.