Vigilant Security & Investigation
Tim and Kristy's team is singled out by a national security buyer as the best they've encountered anywhere in Australia.
Tim and Kristy are named across several reviews as the faces of the business, and the relationship-oriented language used by long-term clients (particularly from Homebase and The Oasis) suggests this is a team that builds genuine working relationships rather than rotating anonymous guards. The sample average is higher than the overall lifetime rating, so it's worth asking whether your job type matches the community and event-sector work they're most visibly praised for — and confirming directly with them whether they cover your specific security need, residential or otherwise.
Their work
What it's like working with them
Based on a sample of Google reviews (13 total)
“Kristy, Tim and the team are lovely to deal with”
What they help with
Based on what their customers hired them for
How they stack up
Context from 336 security & cctvs in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Vigilant Security & Investigation
Vigilant Security & Investigation, operating out of Garbutt, is led by Tim and Kristy — two names that appear repeatedly in client feedback, with Tim credited for hands-on site management and reassuring communication, and Kristy recognised for her professionalism and front-facing client relations. The business appears to serve a mix of event security and ongoing site-guarding contracts, with reviewers referencing overnight conference security at Calvary Church and regular protective presence at community facilities like Homebase and The Oasis — suggesting a genuine niche in mission-aligned and community-sector clients rather than purely commercial or residential work. What stands out beyond the operational side is a documented pattern of donating or discounting services for community organisations, which is unusual enough in the security industry to be worth noting if that kind of partner is important to you. Clients specifically mention the team customising their approach to each site rather than applying a one-size-fits-all patrol model, and one reviewer with national exposure to security providers across Australia singles out Vigilant as the best they've worked with. The business has been operating for around a decade and is GST-registered, giving it a degree of structural stability relative to sole-trader operations in the same space.
Best for: community organisation and venue security, overnight event or conference guarding, and clients who want consistent named contacts managing their site.
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Claim This Profile — Free →Common questions about Vigilant Security & Investigation
What types of clients does Vigilant Security typically work with?+
Based on the reviews available, Vigilant appears to work heavily with community organisations, churches, and not-for-profit facilities — reviewers mention Calvary Church, The Oasis, and Homebase as clients. There's also at least one reviewer who found them through a corporate or multi-site context and rates them above other security providers they've used nationally. If you're a homeowner looking for purely residential security, it's worth confirming with them directly whether that falls within their current service scope.
Who are the key people at Vigilant Security I'd be dealing with?+
Tim and Kristy are both mentioned by name across several reviews. Tim is specifically described as handling on-site security management and maintaining strong communication with clients, while Kristy is praised for professionalism in client-facing interactions. Reviewers describe building genuine working relationships with both, which suggests you're likely to deal with consistent contacts rather than different people each time.
Does Vigilant Security customise their service or use a standard approach?+
One reviewer explicitly notes the team 'customises their service to ensure best results,' and the long-term clients from community organisations describe outcomes that go beyond a standard patrol brief. This suggests the business takes a site-specific approach rather than applying a one-size-fits-all model. If you have a particular requirement — unusual hours, a sensitive location, or a specific threat profile — it's worth raising that in your initial conversation to see how they'd respond.
What do customers say about value for money with Vigilant Security?+
One reviewer specifically states they 'do not begrudge a single $1 spent' on Vigilant's service level, framing the cost as clearly justified by results. No reviews mention pricing concerns or complaints about cost. The business has also donated services to community organisations, which gives some insight into how they approach client relationships — though you should still ask for a formal quote to understand what your specific job would cost.
How long has Vigilant Security been operating in Townsville?+
The business has been active for approximately 10 years and is based in Garbutt, which places it well within the broader Townsville area. It's GST-registered and structured as a trust entity, which are both markers of an established rather than a newly formed operation. Reviews span community and event clients across Townsville, suggesting reasonable local coverage — but confirm their specific service radius if your property is outside the city centre.