Impact Plumbing and Refrigeration
Hot water dead on Saturday, a new unit was running by Monday lunch.
Customers most often mention fast callouts, with a few so specific they read like scenes participants remember in detail: hot water dead on Saturday, new unit running by Monday lunch; refrigerated air con flagged late Friday, sorted by Monday afternoon. The named people matter too. Patrick and Georgie appear in reviews as the phone and quote end, while Paul, Mitch and the install crew get credit for the on site work. Reviews suggest this is a clean, quote and turn-up-on-time operation rather than a cheap one, though at least one customer had their bill reduced because the job took less time than estimated. If you are booking an urgent repair, ask whether the on call plumber can quote before starting so there are no surprises after the fact.
What it's like working with them
Based on a sample of Google reviews (24 total)
“From first phone call to Pat and Geogie”
“fixed by Monday afternoon”
“actually cleaned up when he was done”
“they reduced our bill”
“prompt and professional service”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Impact Plumbing and Refrigeration
Impact Plumbing and Refrigeration does both the wet work and the cool air side, which is why reviews mention split systems, hot water, sewer blockages and fascia and guttering in the same breath. Patrick and Georgie handle the office and quoting, and reviewers name them for clear communication from first call to finished job. Paul gets specific praise for air con installs, and Mitch is the name linked to an urgent hot water repair that got sorted quickly. The business trades under both Impact and Haitch, so do not be confused if an invoice or booking shows one name and your quote shows the other. Homeowners describe a crew that turns up at the quoted time, cleans up after the work and sometimes charges less when a job runs faster than estimated. The reviews stretch across around four years and cover planned upgrades as well as weekend emergencies, which suggests steady demand rather than a one-off burst of good feedback. You are probably a good fit if you live in Wodonga and want one company for split system installs, heating services and the plumbing jobs that pop up between them.
Best for urgent hot water and air conditioning repairs, split system installs and general plumbing around Wodonga, especially if you want one crew for multiple home services.
Location
Often needed together
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Claim This Profile — Free →Common questions about Impact Plumbing and Refrigeration
Why do some reviews mention Haitch Construction instead of Impact Plumbing?+
The business appears to operate under both names. Reviews mention both Impact and Haitch, with Patrick and Georgie involved on the office side. Confirm which trading name will appear on your quote and invoice before booking.
Do they handle urgent plumbing and air conditioning repairs?+
Yes, multiple reviews describe short notice callouts. One customer reported a hot water system that died on Saturday was quoted Monday morning and installed by lunch the same day. Another flagged a refrigerated air con fault late Friday and had it fixed by Monday afternoon.
What have customers said about pricing?+
Reviews suggest pricing feels fair rather than cheap. One customer noted the bill was reduced because the job took less time than estimated. A separate review described services as fair priced and cost effective.
Who are the key people on the team?+
Patrick and Georgie are named for communication and quoting. Paul is praised for air conditioning install work, and Mitch is mentioned for organising a timely hot water repair. Other crew appear in reviews for general plumbing and install jobs.
Do they only service Wodonga?+
The business is based in Wodonga and reviews describe jobs in the local area. Reviews do not state how far they travel, so confirm coverage for nearby postcodes directly with the office.