Celsius Heating and Cooling
Scott, Ben, and Michael turn up on time and explain every step of the job.
There's a real split here. Reviews before about 2023 are almost entirely glowing. In the last couple of years, a cluster of one-star reviews has appeared, all pointing to the same thing: a Worksafe prosecution and bullying allegations. Customers who used them recently still praise the work itself, mentioning Scott, Ben, Michael, and Ian by name for turning up, explaining things, and getting systems running fast. But the online sentiment is volatile. Before booking, search for the court case and decide if you're comfortable. For the work itself, they're repeatedly described as reliable and fairly priced. Ask for a clear breakdown of any call-out or inspection fee before they come.
Their work
What it's like working with them
Based on a sample of Google reviews (55 total)
“While no other company we called even turned up”
“far less than quoted”
“at the coldest time of the year”
“explained everything he was doing”
What they help with
Based on what their customers hired them for
How they stack up
Context from 29 air conditionings in Ballarat
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Celsius Heating and Cooling
Michael runs the show, with Scott, Ben, Ian, Matt, Luke, and Mick all praised by name in separate reviews. Scott and Ben get most of the install and service mentions. Ian is the quote guy who turns around revised pricing within a day. Matt explains faults in plain English and even draws ducting maps.
Best for: split system and ducted heating installs, urgent winter heating replacements, and honest quotes from Ian.
Location
Often needed together
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Claim This Profile — Free →Common questions about Celsius Heating and Cooling
Who are the key technicians at Celsius Heating and Cooling?+
Michael is the owner. Scott, Ben, Ian, Matt, Luke, and Mick all handle installs and servicing. Reviews suggest Scott handles many of the split-system installations, while Ian handles quotes. Matt is praised for explaining ductwork issues clearly.
Do they handle urgent or emergency heating repairs?+
Yes. Several reviews mention a central heating unit failing in winter and the team installing a replacement within days. One customer had a 20-year-old system replaced at very short notice, with installers arriving on time and getting it running in hours.
What areas do they service?+
Reviews don't specify exact suburbs, but the business is based in Bakery Hill, VIC. One reviewer mentions their mother in Sebastopol was helped, so they clearly cover the wider Ballarat region. Confirm your specific address when booking.
Are they transparent with pricing?+
Several customers said the final invoice matched or came in below the quoted price. Ian has been praised for sending revised quotes the same day when the customer asked for a different model. Ask for a written quote before work starts.
Should I be concerned about the negative reviews mentioning a court case?+
Multiple reviewers mention a Worksafe prosecution and bullying charges against employees. The company pleaded guilty to failing to maintain a safe work environment. This is a matter of public record. Whether it affects your decision to hire them is up to you. The technical work itself is still praised by many recent reviewers.