SPA Refrigeration
Chris gives honest unit sizing advice and the crew shows up fast. Several customers mention long-term trust.
What hits hardest is how often long-term customers come back with the same complaint-free language about trust and fair pricing. Chris gets named constantly for honest sizing advice and quick quotes, while Penny handles the office side with clear communication. Gary and Nathan each collect their own followings for refrigeration and electrical work, which suggests a stable crew rather than whoever is free that day. One reviewer did note a slow response to a leak repair, but the same review says the fix was good once they arrived. For planned installs, expect a fast turnaround. For urgent refrigeration, they've proven they'll come out on public holidays.
Their work
What it's like working with them
Based on a sample of Google reviews (191 total)
“Gave us great advice as to the correct size”
“Penny's customer service was excellent”
“the second was installed the day after”
“cleaned up after them themselves”
“responded to our urgent out-of-hours service call”
What they help with
Based on what their customers hired them for
How they stack up
Context from 592 air conditionings in Ballarat
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About SPA Refrigeration
It's rare to see 15-year customers still writing new reviews, but that's the pattern here. Chris runs the show, Penny handles the office, and both get named praise from different people across the sample. Nathan and Gary each collect specific mentions for electrical jobs and refrigeration repairs respectively, while Shaun and Adam pop up as a strong install crew. The work spans from simple split systems to full ducted and zoned setups, with several reviewers replacing gas heating entirely. They also take on commercial gear, including a public holiday walk-in freezer rescue at a pub. Reviewers keep saying the advice is honest on sizing and brand choices, rather than just quoting the cheapest or flashiest option. Clean-up and respectful behaviour on site get mentioned enough times that it reads as standard practice, not extra effort. For urgent work, a Friday call often turns into a Monday fix, and hot water failures have been slotted in quickly. This is a switched-on regional outfit with a stable, name-specific crew that suits both maintenance callouts and full system overhauls.
Best for: urgent refrigeration callouts, full ducted system replacements in older homes, and split system installs where you want honest sizing advice.
Location
Often needed together
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Claim This Profile — Free →Common questions about SPA Refrigeration
Who does what at SPA Refrigeration?+
Chris runs the business and takes most quoting and sizing calls. Penny runs the office and handles scheduling, so she's your first contact. Nathan does electrical work like lighting and chargers. Gary takes refrigeration and hot water callouts. Shaun and Adam often work together on installs.
How fast can they get to an urgent job?+
Reviews tell a consistent story of quick action. One customer called Friday afternoon about a faulty split system and had a tech out Monday. Another had a hot water failure sorted fast because the team 'took pity' on them. A pub in Trentham got a walk-in freezer fixed on a public holiday.
Do they help pick the right system size?+
Yes, and this comes up constantly. Chris gives advice on sizing and brand options rather than just quoting what's cheapest. One reviewer said he helped choose between sizes and brands and the result was spot on. Another said his advice led to the correct unit for the room.
What areas do they cover?+
Most reviews come from Daylesford, Hepburn, Linton, Ballarat, and Trentham. If you're outside that belt, check with Penny. They've done work for a hotel in Trentham, so they cover at least the wider Hepburn Shire area.
Do they clean up after installation?+
Yes. Multiple reviewers specifically mention the crew cleaning up after the job. One customer praised them for cleaning up after themselves without being asked. Another said they left the place spotless after removing an old air conditioner.