The Haymarket
Brendan, Ian and Sheryl keep getting named for advice that actually fixes the job.
Most of the warmth sits on the retail and install side, with the same handful of names, Brendan, Ian, Sheryl, Frank, and the team, appearing again and again for helpful advice, careful installations, and sorting problems when things go wrong. Where it gets rocky is in the backend of quotes, follow-up and after-sales care. Four reviews tell of missed quotes, lost details, price increases after installation, and having to chase compliance paperwork. That's a genuine pattern, not a one-off grumble. If you're after a straightforward in-store purchase or a standard install, this looks like a solid choice. If your job has scheduling quirks, existing chimney work, or needs any follow-up, pin down a written quote, a named contact, and a start date before you commit.
Their work
What it's like working with them
Based on a sample of Google reviews (237 total)
“Brendan and Ian are very professional and helpful”
“had a new hot water tank installed”
“assisted loading into my car”
“great range of accessories”
What they help with
Based on what their customers hired them for
How they stack up
Context from 592 air conditionings in Ballarat
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About The Haymarket
This place is unusual. It's a heating and cooling supplier that's also a serious livestock and pet goods store, with staff who specialise in each side of the business. Several reviews mention the team by name, and that's where the value sits. Brendan and Ian get praised for taking you through heater options properly. Sheryl sorted out a gas delivery problem after another company let a customer down. Kyle and Ray installed a Regency gas heater and people specifically liked how careful they were with animals in the house. Frank gets a nod for giving installation tips even after loading your heater into the car. Megan is the person to ask on the produce side. The store also runs a DIY dog wash that takes gold coins, which tells you this is not a typical air conditioning outlet. They keep a turtle and a cockatiel in store, so expect a different kind of showroom visit.
Best for: wood heater or gas log fire purchases with installation, split system supply, and livestock or pet supply runs in Ballarat Central.
Location
Often needed together
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Claim This Profile — Free →Common questions about The Haymarket
What areas does The Haymarket service for heater installations?+
The store is in Ballarat Central but reviews show they supply and install as far as Melbourne. Several reviewers mention installations in Melbourne and surrounding areas. Confirming a travel claim with the team is wise if you are outside Ballarat.
Who should I ask for when buying a wood heater or gas appliance?+
Brendan and Ian are named in multiple reviews for walking customers through heater options, explaining warranties, and helping with selection. Frank also gets praised for installation tips after purchase. If Sheryl is available, she is the one reviewers say goes above and beyond on gas supply issues.
Do they install what they sell, or should I get my own installer?+
They handle installation for wood heaters, gas log fires, and split systems, and reviews say their teams clean up carefully and are respectful of pets. But a couple of reviews specifically advise getting an independent installation quote before committing. A written, detailed quote before the install starts will protect you from any surprises.
What should I know about after-sales care and scheduling?+
Reviews are honest that follow-up can take patience. Some customers had to chase quotes, parts, and compliance paperwork. If you need a firm installation date or invoice details, ask for a named contact and a hard commitment up front.
Is parking easy at the store?+
Reviews mention the location is easy to access right off the main entry into town. A couple of people note parking can be tricky with a trailer attached. The store also helps load purchases into cars, including heavy items like fireplaces and heaters.