Matt Douglass Tiling
Multiple customers say Matt requests large upfront payments and then leaves the job unfinished.
Only 7 reviews exist, so treat this as a small sample with limited context. The pattern across all 5 is consistent: customers say they paid Matt up front, then waited months for work that never got finished, and then could not get their money back. The business has not responded publicly to any of these reviews as far as the data shows. If you are thinking of hiring this tiler, protect yourself by insisting on milestone payments rather than a large upfront deposit. Confirm a written start date and keep records of every conversation.
What it's like working with them
Based on a sample of Google reviews (7 total)
“asked for a large payment up front”
“doesn’t complete the job”
“had not repaid any of the money”
What they help with
Based on what their customers hired them for
How they stack up
Context from 8 tilings in Ballarat
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Matt Douglass Tiling
Matt Douglass Tiling is a sole trader outfit in Wendouree with around 22 years in the trade. The Google listing shows it as a general contractor, though the name points firmly to tiling work. Reviews mention bathroom renovations and general tiling jobs. The sample of recent reviews carries a recurring theme of payment disputes and unfinished work. Several reviewers describe being asked for large upfront payments, then struggling to get the job completed or the money back. This pattern appears in five separate reviews, so it is not a one-off. If you are considering this business for a bathroom reno, have a clear written contract and a payment schedule tied to milestones. Confirm the start date and who will be on site before handing over any money. The business appears to operate around the Ballarat region, based on review references.
Best for: homeowners who are desperate for a tiler and have no other options, and who can enforce strict milestone payments with a written contract.
Location
Often needed together
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Claim This Profile — Free →Common questions about Matt Douglass Tiling
Does Matt Douglass Tiling ask for upfront payments?+
Multiple customers describe being asked for large deposits before work begins. Several then report waiting months and not seeing the job completed. Ask for milestone-based payments instead, and get the schedule in writing before you commit.
What should I know before hiring this business?+
The review sample is small but unusually consistent: five of the five available reviews describe paying Matt and then not getting the finished job. All are 1-star. There is no public response from the business to any of these complaints. Get a fixed quote, a written scope of work, a start and finish date, and do not pay large sums in advance.
What areas does Matt Douglass Tiling cover?+
Reviews mention jobs around Ballarat, including Wendouree itself. The business is listed in Wendouree, but the review about a bathroom renovation in Ballarat suggests coverage extends across the broader Ballarat area. If you live outside that zone, confirm directly whether he will travel.
Does this business do complete bathroom renovations?+
Yes, one review describes a full bathroom renovation that involved stripping out the room and tiling. That job was reported as never completed after an upfront payment. If you need a complete bathroom remodel, be especially careful about scheduling and payment terms.