National Tiles Ballarat
Marty, Dave and Jesse are the names customers keep mentioning for patient, knowledgeable tile advice and no-pressure samples.
The thing that sticks is how often staff get named for not rushing you. Dave, Jesse, Marty and the crew hand out samples, explain options, and even cut a couple of tiles on the spot when you're in a bind. That's a shop that acts like a local, not a franchise. The flip side is a handful of reviews where the person behind the counter was abrasive or evasive, and one volume build customer got stung with a $1,000 oversupply of tiles after questionable room calculations. Recent ratings bounce between 1 star and 5 stars, so your experience might come down to who serves you on the day. If you're building a whole house, do your own measurements and don't be afraid to push back on the numbers. For a kitchen splashback or a flooring refresh where you want help choosing, this place is worth a visit.
Their work
What it's like working with them
Based on a sample of Google reviews (52 total)
“Very patient and helpful staff”
“thank you Dave, just the best”
“some tiles had a significant delay to order”
What they help with
Based on what their customers hired them for
How they stack up
Context from 8 tilings in Ballarat
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About National Tiles Ballarat
Staff you'll actually enjoy dealing with, especially Dave and Jesse who get called out for patience and real advice. Marty runs the show and several reviews thank him by name for going above and beyond. The range leans into European tiles, Sienna Bianco Italian was a recent bargain spot, and they'll give you samples without hovering. For big projects, order early because some lines have a significant delay which caught a few people out. If it's a tiny job needing quick cuts, they've sorted three tiles on the spot no trouble. Volume builders beware: one customer ended up with nearly double the tiles needed after their calculations, so do your own sums before signing off. The team travels for quotes too, twice out of town for one reviewer. Think of it as a proper tile shop where you'll get better service than a hardware shed, but confirm stock timing if your schedule is tight.
Best for: homeowners who want help choosing from a big European tile range without feeling rushed, small cut-and-collect jobs, and regional builds where you need someone to travel for a quote.
Location
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Claim This Profile — Free →Common questions about National Tiles Ballarat
What's the team like at National Tiles Ballarat?+
Marty, Dave and Jesse are the names that keep coming up. They're praised for being patient, not pushy, and happy to let you take samples home. A couple of reviews mention staff who were less helpful, so your experience might depend on who serves you.
Do they have stock ready to go or do you need to order in?+
For many tiles, yes, but some lines have a significant delay. Reviews suggest ordering well ahead for larger projects. If you're short on time for a small job, ask about in-stock options before you commit.
Can they help if I'm building a new house?+
They work with volume builders, but one customer ended up with almost double the tiles needed after their calculations. If you're in a build contract, do your own room measurements and check the numbers they give you.
What if I only need a few tiles cut?+
No trouble at all according to one reviewer who had just three tiles cut on the spot. The team is happy to help with small jobs, not just big orders.
Do they only do tiles?+
Tiles are the main game, but they also stock carpet. Reviews mention loads of choices in both, and the staff can help with colour selection for your whole house.