Broad Electrical and Air Conditioning
Ben fields post-installation solar calls two years on — and his admin team keeps you updated from quote to completion.
The admin team's habit of presenting options before quoting, then keeping clients updated through to completion, addresses one of the most common frustrations with trade businesses: going quiet mid-job. Pricing feedback across multiple reviews sits in the 'fair and competitive' range, with one customer noting their battery quote came in cheaper than expected, and another specifically using the phrase 'value for money' — though individual jobs will vary, so getting a written quote remains the sensible first step.
Their work
What it's like working with them
Based on a sample of Google reviews (199 total)
“prompt and regular contact when communication required”
What they help with
Based on what their customers hired them for
How they stack up
Context from 20 furniture assembly & tv mountings in Bunbury
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Broad Electrical and Air Conditioning
Ben leads the team at Broad Electrical and Air Conditioning, and his name comes up repeatedly in reviews for fast, clear communication — particularly around quoting, solar advice, and post-installation support, including fielding calls two years after a job. Field technicians Caleb, Connor, Sam, and Riley are each mentioned by name: Caleb is praised for going out of his way on non-standard jobs like caravan electrical work, Connor for putting anxious clients at ease during longer in-home jobs, Sam for quick inverter replacements on solar systems, and Riley for efficient, value-for-money electrical work. While the Google category lists furniture assembly and TV mounting, the real workload here is licensed electrical and air conditioning trade work — solar panel and battery installs, reverse cycle and evaporative aircon supply and service, switchboard and rewiring jobs on older homes, emergency fault-finding, and new builds. The admin team is a genuine differentiator: reviews consistently flag proactive contact, upfront options before quoting, and schedule updates throughout — a level of coordination uncommon in sole-trader operations. They cover a wide geographic footprint that includes Binningup, Narrogin, Dunsborough, and remote properties where other contractors won't travel, making them a practical option for rural and semi-rural homeowners who struggle to find willing tradies. For older homes in particular, reviews note that the team proactively identifies safety issues — outdated wiring, expired smoke alarms — and presents solutions rather than just completing the booked scope.
Best for: solar and battery installs requiring post-sale technical support, emergency aircon repair or replacement, rewiring and safety upgrades on older homes, and homeowners in remote or regional WA who struggle to find contractors willing to travel.
Location
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Claim This Profile — Free →Common questions about Broad Electrical and Air Conditioning
What areas does Broad Electrical and Air Conditioning service?+
Based in Picton, WA, the team covers a notably wide area — reviews mention completed jobs in Binningup, Narrogin, Dunsborough, and at remote rural properties. Multiple customers specifically call out their willingness to travel to out-of-the-way locations that other contractors decline. If you're outside the immediate Picton area, it's worth calling to confirm coverage rather than assuming they won't come to you.
Does Broad Electrical and Air Conditioning handle emergency callouts?+
Reviews suggest yes — multiple customers mention same-day or rapid responses to urgent situations, including a broken aircon during a week of 35-degree heat and storm-related power faults. In the aircon emergency case, Ben diagnosed the fault the same day and had a replacement unit installed the following day. Response times can vary with workload, so calling directly rather than emailing is the fastest way to gauge availability.
What do customers say about pricing?+
Pricing feedback across the 50 reviews we analysed is consistently described as fair, reasonable, or competitive — one customer said their battery storage quote came in cheaper than expected, and another used the phrase 'value for money' after comparing quotes from multiple electricians. No reviews in the sample flagged pricing as a concern. As with any trade job, the scope can shift once work begins (several reviews mention discovering additional issues on older homes), so it's worth asking upfront how variations are handled.
Can they help with solar systems and battery storage, not just general electrical?+
Solar and battery installs appear to be a genuine specialty, not just an add-on service. Reviews describe full system installs including panels, inverters, and battery banks, with Ben personally advising on product selection and handling all associated paperwork. Post-installation support also stands out — one customer noted Ben took a support call two years after their solar install. For solar specifically, customers mention receiving multiple options and clear explanations before committing.
How does the quoting and booking process work?+
The admin team is frequently praised for responding quickly to quote requests and presenting options before any work begins — several reviews mention receiving a quote for review and approval before the job started. Home visits for larger quotes (like aircon or solar installs) appear to be standard practice. Customers also note being kept informed of scheduling changes and progress throughout, which reviewers found reassuring compared to tradespeople who go quiet between booking and arrival.