PACK & SEND Bunbury
Customers return specifically for Jody's personal follow-up calls and no-fuss damage resolution on valuable shipments.
For homeowners sending irreplaceable, fragile, or high-value items — paintings, sculptures, heirlooms, electronics — that post-sale accountability is the main reason customers come back and refer others. A small number of reviews raise pricing concerns, particularly for small international parcels, so if you're sending something lightweight overseas it's worth getting a comparison quote first; the value proposition is strongest for items that need custom packaging, pickup, and careful handling rather than simple drop-and-go parcels. When contacting them, ask Jody directly about insurance options and whether your item qualifies for custom boxing — those two details consistently determine whether customers feel the price was justified.
Their work
What it's like working with them
Based on a sample of Google reviews (149 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 20 furniture assembly & tv mountings in Bunbury
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About PACK & SEND Bunbury
Jody, the owner-operator who appears across the most reviews, is the main point of contact for complex or high-stakes shipments — customers specifically credit him with proactive follow-up calls after delivery, handling damage claims without dispute, and sourcing air freight options that undercut sea-shipping quotes from moving companies. Brenda and Lester Tilbrook are named for going above and beyond, including staying back after hours to process an urgent Easter-weekend wine and glassware consignment for a Margaret River client making a 100km dash. Tegan is praised for custom-made packaging and clear timeline communication, while team members Phil, Katrina, and Catriona each draw individual mentions for personal service that extends outside business hours. What sets this business apart from standard courier drop-off points is their willingness to handle items that most carriers won't touch confidently — large wooden sculptures, delicate paintings, framed artworks, a 65-inch TV, classic car panels on pallets, and international shipments to destinations including the USA, Canada, Germany, Switzerland, Laos, and beyond. They offer pickup from your address, custom box fabrication, and professional packing in-house, which is why art galleries, winemakers, and antique owners in the South West region regularly refer customers here rather than to Australia Post. The business operates as a registered company with GST registration, meaning they're set up to handle both personal and commercial accounts.
Best for: shipping fragile or irreplaceable items like artwork and antiques interstate or internationally, homeowners needing pickup and full custom packing without handling it themselves, and urgent or time-sensitive deliveries to destinations Australia Post won't serve.
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Claim This Profile — Free →Common questions about PACK & SEND Bunbury
Does PACK & SEND Bunbury offer pickup from my home or business?+
Yes — multiple customers specifically mention having items collected from their address, including a rug pickup from Dunsborough and stereo collection from a residential property. Pickup is available for both local and regional addresses in the South West WA area. Jody has also arranged pickup of boxes that were stranded after another courier fell through. Confirm the pickup radius and any associated cost when you call for a quote.
Can they ship internationally, and which countries do they cover?+
International shipping is a clear strength here — customer reviews confirm successful deliveries to the USA, Canada, Germany, Switzerland, and Laos, including during COVID-19 restrictions when Australia Post had suspended some routes. They arrange both air freight and standard international options depending on urgency and budget. One customer received a parcel picked up in Germany on a Monday and delivered to Bunbury by Friday. If your destination is unusual, it's worth calling directly to confirm current carrier availability.
How does PACK & SEND Bunbury handle fragile or high-value items like artwork?+
This is arguably their strongest niche — reviews from art gallery referrals, sculpture owners, and painters describe custom-made boxes, bespoke wrapping, and items arriving in perfect condition over long distances. Bunbury Art Gallery staff directed a customer to them after a painting sale, and the work arrived in Brisbane a week early with no damage. A sculptor's work sent to Canada drew praise from the recipient specifically for the packing method and style. If you have something particularly fragile, describe it in detail when getting your quote so they can advise on the right packaging approach.
What do customers say about pricing at PACK & SEND Bunbury?+
Most reviewers describe pricing as reasonable or competitive, particularly given the pickup, custom packing, and follow-up service included. Several customers note they received faster delivery than Australia Post at a comparable or lower cost. However, a small number of reviews flag that small international parcels can be priced higher than bare-bones courier alternatives, with one customer finding a significantly cheaper option for a lightweight US parcel. The value is clearest when you need careful handling and packaging — for a plain cardboard box going interstate, compare quotes before committing.
Does the team follow up after a delivery, and how do they handle damage claims?+
Proactive post-delivery contact is a recurring theme across the reviews — Jody and team members including Brenda are specifically mentioned for calling customers once a parcel has arrived safely, which customers describe as a welcome personal touch. On the rare occasion something has been damaged in transit, multiple reviewers describe Jody resolving the claim quickly and without dispute, keeping both sender and recipient informed throughout. One customer's detailed account praised the outcome even while acknowledging the initial damage, noting there was no attempt to avoid responsibility. This track record is worth factoring in if you're sending something irreplaceable.