Glass & Aluminium Projects
Gary calls back the same day — and often shows up the same day too.
Gary is named directly across several reviews for his phone responsiveness — he calls back quickly and doesn't let enquiries go cold, which matters when you're dealing with a broken window or a failed roller door. The business is GST-registered and has been operating for around 22 years, lending some structural credibility that a handful of Google reviews alone can't fully establish. Given the small review pool, it's worth asking Gary for references from similar jobs — particularly if your project is larger or more complex than a single window replacement — but nothing in the available data raises any concern worth flagging.
Their work
What it's like working with them
Based on a sample of Google reviews (6 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 378 glass & glaziers in Bundaberg
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Glass & Aluminium Projects
Gary and Heather run Glass & Aluminium Projects as a hands-on owner-operated pair, which means the people quoting your job are the same people who show up to do it — a practical advantage when mid-job decisions need to be made on the spot. Gary handles the fieldwork and customer callbacks, with multiple reviewers noting he responds the same day and follows up promptly without chasing; Heather works alongside him on installations, and the two together have drawn consistent praise for making both residential and commercial customers feel looked after. Their scope covers everything from broken window replacements and glass roller door repairs to longer-lead commercial fit-outs, suggesting they're comfortable moving between urgent one-off fixes and planned project work. The business measures and quotes on-site at no extra step — they come to you rather than asking you to describe dimensions — which removes a common friction point in getting glazing work started. At roughly 22 years in operation, they're not a new entry trying to find their feet in the Bundaberg market; that longevity tends to reflect working relationships with local suppliers and familiarity with the quirks of regional Queensland properties. They appear well-suited to homeowners who want a local contact rather than a dispatch-managed crew — someone who can make a call on the day and get the job finished fast.
Best for: urgent same-day or fast-turnaround glass repairs, residential window replacements where you want the owners on the tools, and small-to-medium commercial glazing projects in the Bundaberg area.
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Claim This Profile — Free →Common questions about Glass & Aluminium Projects
Does Glass & Aluminium Projects offer same-day service for urgent glass repairs?+
Based on customer reviews, same-day response is something Gary has delivered in at least one documented case — a glass roller door was repaired within an hour of the call on a Monday morning. While this can't be guaranteed for every job, reviewers consistently describe fast turnaround, with several noting work was completed within a week of quoting. If your situation is urgent, it's worth calling Gary directly and explaining the timeline — the feedback suggests he's responsive and will give you a straight answer.
Do they come out to measure and quote, or do I need to provide measurements?+
Glass & Aluminium Projects does on-site measure and quote visits, which is specifically mentioned as a positive by at least one reviewer. This means you don't need to figure out dimensions yourself before getting a price — Gary or Heather will come to your property, assess the job, and provide an accurate quote from there. Reviewers describe the quoting process as straightforward and the pricing as competitive.
Can Glass & Aluminium Projects handle commercial jobs, not just residential work?+
Yes — at least one reviewer specifically engaged them for a commercial shop fit-out described as 'long outstanding works.' The reviewer highlighted that Gary and Heather being the actual owners allowed them to make decisions on the fly during the job, which is useful when commercial projects involve unexpected complications. Their experience appears to span both home and business premises, though the review sample is small, so it's worth discussing the specifics of larger commercial jobs directly.
What do customers say about pricing from Glass & Aluminium Projects?+
Pricing is mentioned positively across multiple reviews, with words like 'competitive' and 'reasonable rates' appearing in separate accounts covering different job types — a broken home window, a commercial shop fit-out, and a glass roller door repair. No reviewer raised concerns about cost or unexpected charges. As with any tradie, getting the quote in writing after their on-site visit is good practice, but the feedback doesn't flag any pricing surprises.
Who actually does the work — is it Gary and Heather directly, or subcontractors?+
Every review that names the installers identifies Gary and Heather as the people who showed up and did the job. This is an owner-operated business where the same people who quote your project complete it, which reviewers flag as a practical benefit — particularly for commercial work where on-the-spot decisions sometimes need to be made. There's no mention of subcontractors or third-party crews in any of the 6 available reviews.