Hervey Bay Glass Glazing & Screens
Billy told one customer their shower cubicle didn't need replacing — then fixed it on the spot.
For urgent jobs, multiple customers describe same-day responses to damaged screens, broken hinges, and stuck sliding doors, so this isn't a business that only takes on planned work. The team's willingness to recommend a repair over a replacement — or even give advice over the phone for free — came up in several accounts and is worth noting for homeowners who are wary of being upsold. A 26-year trading history and at least one reference to an installation lasting over three decades suggest product choices are made for longevity. Confirm lead times upfront if your job is time-sensitive, as one reviewer noted a tighter-than-expected window before a key date.
Their work
What it's like working with them
Based on a sample of Google reviews (49 total)
“no fuss install fast and tidied up after”
What they help with
Based on what their customers hired them for
How they stack up
Context from 378 glass & glaziers in Bundaberg
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Hervey Bay Glass Glazing & Screens
Dale leads this Hervey Bay partnership alongside hands-on team members Billy, Dave, and Will — each appearing by name across customer accounts for different types of work. Billy is specifically praised for problem-solving on-site (finding that one customer's shower cubicle didn't need replacing at all), Dave handles door refurbishments and pet mesh installs with same-day turnaround, and Will is called in for leak investigations. The business covers the full glass and screen spectrum: custom shower screens, mirror cutting, security screen doors, sliding door repairs, pet doors, window roller replacements, and precision glass table tops. Repair work is a genuine strength here — multiple reviewers describe same-day or next-morning responses to broken hinges, pivot points, and cracked windows, making this a practical choice for urgent jobs rather than just planned renovations. Their approach leans heavily on honest advice: one customer was explicitly told they didn't need new glass, and another received free guidance over the phone before a technician came out — not typical behaviour for a business trying to maximise ticket size. A local real estate agent mentions them for mirror orders specifically, and at least one homeowner notes their original installation lasted 30-plus years before needing replacement — a quiet indicator of product quality.
Best for: urgent same-day screen and door repairs, shower screen supply and installation, homeowners who want honest repair-vs-replace advice, and long-term glass maintenance across a residential property.
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Claim This Profile — Free →Common questions about Hervey Bay Glass Glazing & Screens
Does Hervey Bay Glass Glazing & Screens handle emergency or same-day repairs?+
Yes — multiple customers describe calling in the morning and having a technician arrive the same day or the very next morning. One reviewer had a screen door hinge repaired in 10 minutes after calling the previous afternoon. This pattern appears across several independent reviews, suggesting same-day response is routine for straightforward breakage jobs rather than an occasional exception. If your job is urgent, it's worth calling directly to confirm current availability.
Who are the main people you'll deal with at this business?+
Dale is the primary contact for quotes and customer communication, and reviewers consistently describe him as direct and easy to deal with. Billy is mentioned specifically for on-site problem-solving and shower screen work, Dave handles door refurbishments and pet door installs, and Will (Dale's son, based on one review) is called in for leak investigations. Knowing who to ask for can help if you have a specific type of job in mind.
What do customers say about pricing at Hervey Bay Glass Glazing & Screens?+
The majority of reviewers describe the pricing as reasonable or competitive, with several specifically using phrases like 'great price' and 'best prices in the bay.' One reviewer noted their job felt expensive and flagged an invoicing follow-up issue, but this was an isolated mention against a broad pattern of positive pricing feedback. For larger jobs like security screen doors or full shower screen installations, customers report receiving and fulfilling quotes without surprises.
Does the team clean up after installation?+
Several reviewers mention this specifically without being asked about it — one noted the installer 'tidied up after' and another joked they 'even cleaned up after them.' It appears to be a standard part of how the team works rather than something you need to request. For jobs like shower screen installs or door replacements, customers describe the process as hassle-free from arrival through to completion.
Are they suitable for small or one-off repair jobs, or do they prefer larger projects?+
Reviews cover a wide range of job sizes — from a single pivot point repair and a glass table top order to multi-door security screen installations and full shower screen replacements. One customer specifically thanks the team for accommodating 'a small job' quickly. The business appears equally comfortable with quick repairs as with larger supply-and-install projects, making them a practical option for maintenance-type work rather than only major renovations.