DBS Appliance Service
SMEG specialists who often arrive with parts already in their vehicle for same-day repairs.
From 23 Google reviewsThe standout pattern is their parts inventory management - four separate customers mention technicians arriving with the required part already in their vehicle, enabling same-day completion rather than return visits. With only 23 total reviews to go on, the sample shows consistent praise for their communication system that provides email and text updates culminating in 15-minute arrival notifications.
What it's like working with them
Based on a sample of recent customer reviews (23 total)
“Fantastic speedy and professional servicing for my SMEG appliances”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About DBS Appliance Service
DBS Appliance Service specialises in SMEG appliance repairs across Canberra and surrounding areas, with Steve handling scheduling and customer service while technicians like Josh, Brendan, and Tahir execute the repairs. Reviews suggest they maintain a comprehensive parts inventory, with multiple customers noting their technician arrived with the required part already in their vehicle, enabling same-day fixes. The team handles everything from coffee machine repairs and oven door replacements to rangehood servicing, with several customers praising their ability to diagnose issues quickly and work efficiently. Their communication system stands out, with customers receiving email and text updates about appointment times, plus 15-minute arrival notifications. They appear well-suited for SMEG owners needing prompt repairs, particularly those who value clear communication and technicians who can explain the work being done.
Best for SMEG appliance owners needing prompt repairs with same-day completion, customers who value detailed communication and appointment updates, and households requiring coffee machine or kitchen appliance servicing in the Canberra region.
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Claim This Profile — Free →Common questions about DBS Appliance Service
What appliance brands does DBS Appliance Service specialise in?+
Based on customer reviews, DBS specialises specifically in SMEG appliances including ovens, rangehoods, coffee machines, and cooktops. Eight of the 22 reviews mention SMEG appliances specifically, with customers praising their expertise with this brand. Several reviews note they're authorised SMEG service providers. If you have other appliance brands, it's worth confirming their experience with your specific model.
How quickly can DBS respond to appliance repair requests?+
Reviews suggest DBS typically schedules repairs within 1-2 days of initial contact. Multiple customers mention same-day completion when technicians arrive with the required part already in their vehicle. One customer noted they accommodated urgent timing for a building inspection. Steve handles scheduling and customers receive email and text updates about appointment times, plus 15-minute arrival notifications on the day.
What do customers say about DBS's communication and service process?+
Customers consistently praise their communication system, which includes email and text updates about appointment scheduling, confirmation messages, and 15-minute arrival notifications. Steve manages customer service and scheduling while named technicians like Josh, Brendan, and Tahir handle field repairs. Multiple reviews highlight their professional, respectful approach and ability to explain what they're doing during repairs.
Does DBS carry parts for repairs or do they need to order everything?+
A standout feature mentioned in reviews is that DBS technicians often arrive with required parts already in their work vehicles, enabling same-day completion. Four separate customers specifically mentioned this, with one noting their oven was 'fixed in less than 20mins' because the technician had the part on hand. For less common parts, they order them and schedule a follow-up appointment once they arrive.