Hervey Bay Security
Crystal resolved a tricky camera app fault in five minutes that hours of phone support couldn't fix.
The sample average (3.4★) sits noticeably below the lifetime rating of 4.1★, but with only 11 reviews overall, a single dissatisfied customer moves the numbers significantly either way, so that gap shouldn't be over-read. Based on this small sample, this business suits homeowners who already have a Tiandy or compatible CCTV system and need hands-on local support, or those starting fresh who want a local installer they can walk in and talk to — just ask upfront about callout and labour rates so pricing is clear before a technician visits.
Their work
What it's like working with them
Based on a sample of Google reviews (11 total)
“Crystal (and a young fellow behind the counter) had me sorted in 5 min”
“Always friendly and helpful”
What they help with
Based on what their customers hired them for
How they stack up
Context from 404 security & cctvs in Hervey Bay
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Hervey Bay Security
Crystal at the front counter stands out in the reviews for her hands-on technical troubleshooting — she resolved a complex EasyLive app playback fault in under five minutes when the customer's own efforts and multiple phone calls had failed. The business installs and supports Tiandy camera systems, a brand that requires specific app and firmware knowledge, which explains why walk-in technical support is a genuine option here rather than just a sales floor. With around two decades of operation out of Pialba, they cover the full security lifecycle — supply, installation, and ongoing servicing of CCTV and alarm monitoring systems for both residential and commercial clients. Their monitoring services extend to cash-in-transit arrangements, suggesting commercial and retail security work sits alongside standard home security. The team appears small enough that the same staff handle both retail enquiries and technical support calls, which can be an advantage for continuity but means pricing expectations are worth clarifying before booking a callout.
Best for: walk-in troubleshooting of existing CCTV or camera app issues, Tiandy system installation and support, and residential or commercial security for Hervey Bay-area homeowners who want a local business they can visit in person.
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Claim This Profile — Free →Common questions about Hervey Bay Security
Can Hervey Bay Security help with app or software issues on my existing cameras?+
Yes — and this appears to be a genuine strength. One customer described spending hours trying to fix an EasyLive app playback fault themselves before walking into the store, where Crystal identified it as an app update issue and resolved it in about five minutes. If you have a Tiandy system or use EasyLive, this is worth knowing. It's worth calling ahead to confirm whether your specific camera brand or app is one they support.
Does Hervey Bay Security handle both residential and commercial security?+
Based on available information, yes — they appear to service both markets. Reviews mention residential CCTV installation and home alarm monitoring, while other details suggest they also handle commercial security including cash-in-transit arrangements. If your job is a larger commercial fit-out, it's worth contacting them directly to confirm scope and availability.
What do customers say about pricing and callout fees?+
Pricing feedback in the available reviews is mixed. One long-term customer praised their service over many years, while another was unhappy with a $132 labour charge for a five-minute battery replacement visit. Reviews don't give enough detail to judge whether that pricing is typical or an outlier, but it's a good reason to ask for a clear estimate — including minimum callout and labour rates — before booking a technician to visit your home.
Are they a local Pialba business or do they cover wider Hervey Bay?+
They're based in Pialba and operate under the Hervey Bay name, which suggests they cover the broader Hervey Bay area. Reviews don't specifically mention how far they travel for installations or service calls, so if you're outside the immediate area, confirm your address with them when booking.
How long has Hervey Bay Security been operating?+
The business has been trading for approximately 20 years, and several customers describe working with them over many years. At least one reviewer mentioned having Tiandy cameras installed by them several years ago and returning for ongoing support. Being GST-registered and operating as a company rather than a sole trader suggests a more formally structured operation.