Solahart Hervey Bay
Named installers, owned (not subcontracted) crews, and a post-install app walkthrough that reviewers mention unprompted.
Customers who had complicated installs — coordinating with roofers after hail damage, rescheduling around Cyclone Alfred, managing a lightning-strike replacement — specifically credited the team for staying flexible and calm under pressure. A small number of reviewers reported frustrating delays in getting systems installed, citing stock shortages and repeated rescheduling; this appears linked to supply-chain timing rather than a service failure pattern, but it is worth asking upfront about current lead times and stock availability for your specific system before signing. The overall picture across the sample is of a business that handles complexity better than most, and where after-sales support — particularly post-install monitoring setup — is a genuine strength rather than an afterthought.
Their work
What it's like working with them
Based on a sample of Google reviews (210 total)
“Gilly was not pushy and very knowledgeable, he answered all questions”
What they help with
Based on what their customers hired them for
How they stack up
Context from 495 solar panel installations in Hervey Bay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Solahart Hervey Bay
Solahart Hervey Bay handles the full spectrum of residential solar and energy storage work — rooftop panel systems, solar hot water, heat pumps, Tesla Powerwall battery installs, and upgrades to existing systems damaged by storms or age. Several staff members show up by name across reviews, each tied to a distinct role: Gilly (also spelled Gillie) is the most frequently mentioned sales consultant, praised for in-depth product knowledge and a no-pressure approach that helps customers size the right system without overspending; Johnny carries the same reputation for thorough walk-throughs; Brad is noted for calming stressed clients (particularly after lightning strikes or hail damage); and Sue in the office handles scheduling and is specifically credited by multiple customers for flexibility when external factors — cyclones, roof repairs, delays — push installation dates around. On the tools, Peter and Yon are the installers most called out by name, with Peter in particular praised for explaining monitoring apps and system operation after commissioning. What separates the install experience most is the post-job handover: nearly every positive review mentions the team running customers through the SEMS or monitoring app before leaving. Operating for around 15 years with their own employed installers rather than subcontractors, they suit homeowners planning a significant energy investment — full solar-plus-battery systems, upgrades after storm damage, or adding storage to an existing setup — more than someone looking for a quick single-panel repair.
Best for: full solar-plus-battery system installs in residential homes, upgrading or replacing systems after storm or lightning damage, and homeowners who want the installing technician to explain monitoring and system operation before they leave.
Location
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Claim This Profile — Free →Common questions about Solahart Hervey Bay
How long does installation typically take with Solahart Hervey Bay?+
Based on multiple reviews, most rooftop solar installs are completed in a single day, often in 4–7 hours depending on system size. A 10.5kW system with 24 panels was completed by midday in one reviewed job. Larger combined solar, battery, and heat pump installs take longer — one customer described a 6–7 hour day for a full system including batteries. The team typically arrives early and works through without significant breaks.
What does the post-installation process look like — do they explain how the system works?+
Walking customers through the monitoring app (SEMS or similar) is mentioned in a large number of reviews as a standard part of the job handover. Installers — particularly Peter — are specifically praised for explaining how the system operates, how to read generation data in real time, and how to connect to internet monitoring. Reviews consistently note this happens before the team leaves the site, not as an afterthought.
What is the current lead time for installation?+
Lead times have varied and this is worth confirming directly before signing a contract. Several reviews from late 2025 and early 2026 mention waits of two to three months, with some citing stock shortages as the reason. Other customers had installations moved forward earlier than expected. Ask specifically about stock availability for your chosen system at the time of quoting — the office team (particularly Sue) appears to be the right contact for scheduling questions.
Does Solahart Hervey Bay handle storm-damaged or insurance replacement solar systems?+
Yes — multiple reviews specifically describe replacing systems after hailstorms and lightning strikes, and the team is praised for managing the coordination with roofing contractors and insurers. One customer had a new system installed within two weeks of completing roof repairs after hail damage. Brad from the sales team is named in a lightning-strike replacement review for making the process less stressful. This appears to be a niche they handle well.
Can Solahart Hervey Bay add a battery to an existing solar system?+
Yes, battery retrofits to existing Solahart systems are mentioned in reviews, including Tesla Powerwall additions. One customer had a battery connected to their existing Solahart system and specifically noted the quality of the wiring and installation finish. Tesla Powerwall installs as part of new and existing systems are referenced across several reviews, with Erin from management noted as having resolved a significant issue during one Tesla installation.