Aqua Technics (Joondalup Display Centre)
Named staff at every stage — from design consult to site supervisor to paperwork — praised individually across multiple reviews.
Teura Taylor, Ed, Luke Godden, Loreisha, and Kira are each called out individually across multiple reviews, which is unusual and suggests the team structure is stable enough that customers reliably interact with the same people. The 5-review sample carries limited statistical weight, and the overall 4-star average across 96 reviews sits below the 5-star average of this small sample, so it's worth reading the full Google profile before deciding — the gap suggests some experiences don't match the highlights shown here. If you're considering a quote, ask specifically about current installation timelines; at least one customer is waiting until 2027, so lead times appear to be running long.
Their work
What it's like working with them
Based on a sample of Google reviews (96 total)
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Aqua Technics (Joondalup Display Centre)
Aqua Technics Joondalup is a fibreglass pool design and installation company with roughly 27 years in the market, focused entirely on new residential pool builds rather than repairs or maintenance. The design consultation side is anchored by Teura Taylor, who multiple customers credit with walking them through sizing, shell colour choices, and fit-for-backyard planning — she appears to be the first point of contact for most buyers at this display centre. Ed handles the detailed design and specification stage, earning specific praise for translating technical options like jet packages and pool dimensions into clear decisions for buyers. On the build side, site supervisor Luke Godden is the name that comes up consistently for keeping projects moving and communicating progress through each construction phase. Behind the scenes, Loreisha manages payments and contract paperwork, and Kira sits in a customer service coordination role — both named by customers as reasons the administrative side felt manageable. The business runs a display centre model, meaning you'll typically visit a showroom before any site visit, which suits homeowners who want to see shell finishes and configurations in person before committing.
Best for: new residential pool builds where guided design support matters, homeowners who want a dedicated site supervisor managing the construction phase, and buyers who prefer working with a long-established company through a display centre rather than a purely online process.
Location
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Claim This Profile — Free →Common questions about Aqua Technics (Joondalup Display Centre)
What does the design consultation process look like at Aqua Technics Joondalup?+
Customers typically start with a visit to the Joondalup display centre, where consultant Teura Taylor walks through pool sizes, shell colours, and whether a chosen design will fit the specific backyard. Ed then handles the detailed design stage, covering technical specifications like pool dimensions and optional add-ons such as spa jet packages. Multiple reviewers describe the process as well-paced and informative rather than high-pressure. If you have a specific site constraint — tight rear access, odd block shape — it's worth flagging that upfront so sizing decisions are made with your block in mind.
How long are current installation wait times?+
Based on the reviews we analysed, at least one customer signed up and is not scheduled for installation until 2027, which suggests lead times are currently running well beyond 12 months. This appears to be a demand issue rather than a service problem, but it's a material consideration if you need a pool installed within a specific timeframe. Aqua Technics does explain timelines during the design stage, and reviewers say those expectations were communicated clearly. Confirm the current installation queue directly before signing a contract so there are no surprises.
Who manages the build once it starts?+
Site supervisor Luke Godden is named in multiple reviews as the person running the physical build. Customers specifically credit him with regular progress updates and keeping the construction phase organised. Kira from the customer service team also appears to coordinate communications during the build. If on-site continuity matters to you, it's reasonable to ask at the design stage who your assigned site supervisor will be and how often they communicate with owners during construction.
Does Aqua Technics handle the paperwork and payment process, or do owners need to manage that separately?+
The Joondalup centre has a dedicated back-office contact, Loreisha, who is specifically praised in reviews for managing payment schedules and explaining contract details clearly. Customers describe the administrative side as smooth and well-explained rather than confusing. This is relevant for new pool buyers because fibreglass pool contracts typically involve staged payments tied to build milestones. Reviews don't mention any disputes over invoicing or contract terms, though with only 5 reviews in our sample, confirming the payment structure in detail before signing is still worthwhile.
Does Aqua Technics Joondalup build pools for existing homes or only new builds?+
Based on the reviews available, customers appear to be a mix of people buying for existing homes and those buying for homes not yet built — at least one reviewer references a future home. The business doesn't appear to specialise exclusively in new estates or established properties. Reviews don't give enough detail about site complexity (e.g. difficult access, retaining walls) to say how the team handles unusual blocks. If your property has a constraint like limited rear access or a sloping yard, raise it explicitly during the design consultation to confirm they can accommodate it.