Freedom Pools & Spas
Geoff's design consultations help customers fit more pool into their backyard than they thought possible.
That's a real pattern rather than a one-off, so it's worth being proactive: lock in key milestones in writing and don't assume the office will chase you. The business has been operating for under a year and is GST-registered as a company, which provides some structural accountability; if you're considering a pool with add-ons like heating, reviewers mention that option was available and well-handled at the time of install.
Their work
What it's like working with them
Based on a sample of Google reviews (47 total)
“My back garden was left clean and level. My pool is so easy to maintain”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Freedom Pools & Spas
Geoff leads the sales and design process at Freedom Pools Joondalup, and customers specifically credit him with the kind of direct, knowledgeable answers that are hard to find when shopping around — including finding creative layout solutions for smaller backyards that other companies would've dismissed. On the installation side, reviewers mention Amanda coordinating the process smoothly, with the install crew completing dig to handover in under three weeks in at least one documented case. The business is GST-registered and operating as a company, which puts it in a different category from sole-trader operations for homeowners who want a formal entity behind the contract. Their focus appears to be residential fibreglass pool installation with optional add-ons like heat pump inverters, rather than servicing or repairs. The Joondalup store is a physical sales location, so homeowners can walk in and get face-to-face design advice before committing — a point several reviewers found valuable in the decision-making process. One pattern worth noting: a couple of reviewers flagged that the admin and back-office communication didn't always keep pace with the sales and install teams, so staying proactive with follow-ups during planning stages may save some frustration.
Best for: residential fibreglass pool installations where design advice is needed for a tight or awkward backyard, homeowners who want to include heating at install time, and buyers who prefer face-to-face consultation before committing to a builder.
Location
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Claim This Profile — Free →Common questions about Freedom Pools & Spas
Who handles the design consultation at Freedom Pools Joondalup?+
Geoff is the key person named in multiple reviews for the design and sales process at the Joondalup store. Customers credit him with giving direct answers on what will fit in a given space — including finding room for larger pools than homeowners expected. Ted is also mentioned by one reviewer as an excellent salesperson. Walking into the store for a face-to-face consultation appears to be the recommended starting point.
How long does installation typically take with Freedom Pools?+
One reviewer specifically noted that their pool went from dig to handover in under three weeks, which they described as faster than expected. A second reviewer mentioned minor delays but said the team worked to keep things on track. These are small-sample observations from 5 reviews, so timelines will depend on your specific site and scheduling — it's worth asking for a milestone schedule in writing upfront.
Does Freedom Pools offer pool heating options?+
Yes — at least one reviewer purchased a heat pump inverter heater alongside their pool installation and described being able to swim year-round as a result. The reviews suggest heating is offered as an add-on at the time of install rather than as a separate later service, so it's worth discussing this option during the design consultation if you're interested.
What do customers say about communication and admin at Freedom Pools?+
This is the one area where reviews show a consistent split: the sales and install teams receive strong praise, but two separate reviewers noted that the back-office administration was slow to respond and felt disorganised compared to the rest of the process. Based on only 5 reviews, that's a notable pattern. It's worth proactively requesting written confirmation of key dates and following up if you don't hear back during the planning phase.
Is Freedom Pools Joondalup suited to smaller backyard projects?+
Based on the reviews available, yes — Geoff is specifically praised for identifying pool configurations that work in tight spaces, with one customer noting they got a larger pool than they thought possible in a small area. The install team is also described as leaving the yard clean and level after construction. If your yard is compact or has constraints, the in-store consultation with Geoff seems to be the right starting point to assess feasibility.