Poolmart Joondalup
Taylor regularly talks customers through pool problems over the phone — often solving issues before a technician visit is needed.
Based on only 5 reviews we were able to analyse (from 121 total on Google), the picture is mixed: three customers praised the phone-based guidance and hands-on service warmly, while two described experiences involving contradictory chemical advice, billing errors, and unresolved equipment faults that dragged on for extended periods. That split means the sample average sits below the overall 4.3★ lifetime rating, so take both extremes with some caution. When contacting them, it's worth asking specifically for Taylor if you want the experience most reviewers describe positively, and confirming chemical recommendations in writing before purchasing to avoid the kind of back-and-forth some customers encountered.
Their work
What it's like working with them
Based on a sample of Google reviews (121 total)
“Really contradicting information and unnecessary trips”
What they help with
Based on what their customers hired them for
How they stack up
Context from 157 pool maintenances in Joondalup
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Poolmart Joondalup
Taylor and Dean are the two names that come up most in customer feedback — Taylor is particularly praised for his willingness to walk first-time pool owners through chemical checks and basic troubleshooting over the phone, often preventing unnecessary service calls, while Dean is mentioned alongside Taylor for hands-on repair work including chlorinator replacement. The business covers both retail (pool chemicals and equipment sales) and in-home servicing, making it a one-stop option for owners who want to buy and install from the same place. They're best known locally for water testing and chemical guidance, and Taylor in particular seems to invest time in educating customers rather than just selling products. The store operates as a trust entity and has been trading for over 26 years, which speaks to continuity in the Joondalup area — useful if you're after a pool service relationship rather than a one-off fix. Based on the reviews available, they appear most suited to residential pool owners who want ongoing maintenance support and someone to call when something goes wrong, rather than large-scale commercial contracts or new pool construction.
Best for: first-time pool owners needing chemical and maintenance guidance, residential pool owners wanting a combined retail and servicing provider, and homeowners seeking chlorinator or pump repairs with in-store product support.
Location
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Poolmart Joondalup
What does Poolmart Joondalup specialise in?+
The business combines a retail store (chemicals, equipment) with hands-on pool servicing, covering water testing, chemical supply, and equipment repairs like chlorinator replacement. Reviews suggest they're particularly strong on water chemistry guidance and troubleshooting pump issues. They appear focused on residential pools rather than commercial or new-build work. If you're after a single provider for ongoing maintenance and product supply, that's the niche they seem to fill.
Who should I ask for when I call?+
Several reviewers specifically mention asking for Taylor by name on repeat visits, praising his knowledge and willingness to walk customers through problems over the phone before booking a job. Dean is also mentioned positively for hands-on repair work. If you're a new pool owner or have a technical question, Taylor appears to be the go-to based on the reviews available — though we only have a small sample to draw from, so experiences may vary.
Can Poolmart Joondalup help if I'm a first-time pool owner?+
Yes — one reviewer specifically described being a first-time pool owner with no prior knowledge, and said Taylor guided them through chemical checks and a pump fault entirely over the phone before any site visit was needed. This suggests the business is comfortable educating customers rather than just selling products. That said, based on only 5 reviews analysed, we'd recommend confirming the approach directly when you call.
What do customers say about their chemical advice and pricing?+
Most reviewers were satisfied with the water testing and chemical guidance, but at least two customers in our sample reported receiving incorrect chemicals, being given contradictory advice about product brands, and facing extra trips back to the store to correct mistakes. One reviewer estimated spending roughly three times more than with their previous provider. It's worth asking for a written breakdown of recommended chemicals before purchasing, so you can cross-check the list before leaving the store.
Does Poolmart Joondalup offer after-hours or emergency callouts?+
Reviews don't specifically mention emergency or after-hours callouts, so this isn't something we can confirm from available data. The business appears to operate primarily as a retail store with scheduled servicing rather than an on-call emergency service. Contact them directly to ask about response times and availability, especially if you have an urgent equipment fault.