Crystal Clear Glass and Aluminium
Paul, Jay, and Clint each named by customers for specific glazing work done well across renovations and repairs.
The strongest pattern among the positive reviews is technician-specific: Paul, Jay, and Clint are each named for doing solid work, and the after-sales response when things go wrong has been praised in at least two separate accounts. The recurring concern — appearing in roughly a third of reviews — is a breakdown in communication after the job is done: scratched frames, doors that don't shut correctly, and no-shows when customers try to get issues addressed. Before booking, it's worth asking who will be on-site for your job, confirming a direct contact number you can use post-installation, and getting any rectification commitments in writing.
Their work
What it's like working with them
Based on a sample of Google reviews (11 total)
“Very quick response from this company”
“the framing is scratched and the doors don't even shut properly”
What they help with
Based on what their customers hired them for
How they stack up
Context from 237 glass & glaziers in Lake Macquarie
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Crystal Clear Glass and Aluminium
Running from the Morisset area for roughly 26 years, this glazing company handles both large-scale renovation projects and one-off repairs — their work spans custom sliding door installations, window replacements, automatic double-glazed door fitments, and frameless or aluminium-framed systems. Paul is mentioned by name for managing renovation briefs well, including mid-project changes like converting a standard opening to a cavity slider at both ends, while Jay is specifically praised for clean, prompt single-pane window replacements. Clint appears to head up their after-sales and maintenance side, with one customer noting he dispatched a team quickly to diagnose and fix a door jamming issue caused by house settling eight years after the original install — a signal that the business does honour some long-term product support. The company seems to suit new builds and major renovations most naturally; at least one reviewer cautioned that retrofitting into an existing, finished space carries more risk of incidental damage to surrounding surfaces. They've worked on granny flats, unit blocks with automatic sliding doors, and full house rebuilds, suggesting a spread across residential project types rather than a narrow niche. The business is GST-registered and structured as a company, which matters for homeowners managing invoices through a builder or needing formal documentation.
Best for: glazing packages on new residential builds or full house rebuilds, post-install sliding door adjustments and fault rectification, and straightforward single broken pane replacements.
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Claim This Profile — Free →Common questions about Crystal Clear Glass and Aluminium
What types of glazing work does Crystal Clear Glass and Aluminium handle?+
Reviews reference a broad range of residential glazing: full window and sliding door packages for house rebuilds and renovations, single broken pane replacements, automatic double-glazed sliding door fitments in units, and cavity slider conversions. They appear equally comfortable on new builds as on repair callouts. The business has also supplied products through builders, suggesting they can work with both direct homeowners and construction teams. For very specific product types like double glazing or frameless systems, it's worth confirming availability when you call.
Are there specific technicians I should ask for?+
Three names come up positively across reviews: Paul is mentioned for managing renovation briefs and adapting mid-project to design changes; Jay is praised for prompt, clean single-pane window replacement work; and Clint is noted for coordinating after-sales follow-up, including dispatching a team to fix a door issue eight years after installation. Asking which team member will be assigned to your job — and getting a direct contact number for them — is a sensible step given the mixed feedback on post-job communication.
How does Crystal Clear handle problems discovered after the job is finished?+
Experience varies. On the positive side, at least two customers describe faults being rectified promptly and at no cost — including a glass defect spotted after a full renovation and a door-jambing issue years after install. However, a similar number of reviews describe the opposite: scratched frames and doors that don't close properly, with calls and messages going unanswered. Getting a written commitment on how rectification works before the job starts gives you more recourse if issues arise.
Does Crystal Clear Glass and Aluminium do emergency callouts?+
At least one review references a callout on a public holiday (Australia Day) for a shattered sliding glass door, so they do appear to offer emergency availability. That review also noted a significantly higher charge for the public holiday callout, so it's worth asking about after-hours and public holiday pricing upfront. Response times for standard urgent jobs appear reasonably fast based on other reviews mentioning quick turnaround.
Is this business suited to retrofit work in an existing, finished home?+
One reviewer specifically cautioned against using them when replacing windows in an already-finished space, noting damage to painted surfaces and debris left behind — and contrasted this with a better experience in a new build where surroundings aren't yet complete. The positive reviews do tend to come from new builds or full rebuilds rather than retrofit replacements. If your job involves finished surfaces (painted walls, existing fencing, flooring), discuss protective measures explicitly before work begins.