Essential Plumbing and Drainage Solutions
Jack turned up on Christmas morning for a burst hot water system — and that kind of availability shows up across multiple reviews.
That's a narrow but genuinely useful niche if you're facing an urgent fault. Pricing feedback is also worth noting: several reviewers independently described the cost as fair or affordable without being prompted, which is not something that tends to appear organically unless customers were pleasantly surprised. The business is roughly two years old with a relatively small review pool, so while the signal is clean, it's worth factoring in that 17 reviews is a modest sample — enough to feel confident, not enough to rule out any variation in experience.
Their work
What it's like working with them
Based on a sample of Google reviews (17 total)
“Jack saved us on Christmas morning when our hot water system burst”
“His communication with the real estate and our landlord was really efficient”
What they help with
Based on what their customers hired them for
How they stack up
Context from 263 plumbers in Lake Macquarie
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Essential Plumbing and Drainage Solutions
Jack leads the day-to-day work at Essential Plumbing and Drainage Solutions, and reviews make clear he handles the full range of residential plumbing — from burst hot water systems and sewage drainage faults to kitchen tap repairs and renovation plumbing across multiple stages. A team member named Jed also appears in reviews and is specifically praised for working through difficult conditions until a job is finished, which suggests the business can field more than one crew when demand spikes. Where this business stands out is emergency availability: customers mention same-day and within-the-hour responses on Sundays, Christmas morning, and late weekend afternoons — situations where most plumbers decline or delay. For complex drainage problems in particular, Jack's approach seems methodical — when a sewage issue couldn't be fully resolved on a Sunday, he made the property safe and set up a temporary solution rather than leaving the homeowner stuck. Renters dealing with landlords and real estate agents have also found Jack useful, with at least one reviewer noting he handled all the back-and-forth communication directly. As a registered company with GST registration and roughly two years of trading, the business suits homeowners wanting a responsive local operator rather than a large franchise.
Best for: urgent after-hours and weekend plumbing emergencies, burst hot water system replacements, complex sewage and drainage faults, and rental properties requiring clear communication with landlords or agents.
Location
Often needed together
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Claim This Profile — Free →Common questions about Essential Plumbing and Drainage Solutions
Does Essential Plumbing and Drainage Solutions take emergency callouts outside business hours?+
Yes — this is one of the most commonly mentioned points across their reviews. Customers have confirmed Jack attended jobs on Christmas morning, Sunday afternoons, and at 4:30pm on weekday evenings. If you're facing an urgent plumbing fault outside standard hours, reviews suggest this is a realistic option rather than a marketing claim. It's still worth calling ahead to confirm availability for your specific situation.
What do customers say about Jack's pricing?+
Several reviewers independently described the pricing as fair or affordable, with one noting he 'didn't charge a kidney' — which tends to appear in reviews when customers were expecting a premium for urgent or after-hours work. No reviewers flagged pricing as a concern across the 17 reviews available. That said, costs will vary by job complexity, so it's worth getting a quote upfront for larger or more involved work.
Does Essential Plumbing handle complex drainage and sewage problems, or mainly standard repairs?+
Reviews suggest Jack handles both. On the more complex end, at least one customer described a Sunday sewage fault where Jack couldn't fully resolve it in one visit but made the property safe and put a temporary solution in place until he could return — which points to a methodical approach rather than a quick fix. Kitchen taps, burst hot water systems, and general leaks also appear across multiple reviews, so the business covers both routine and urgent residential work.
Is Essential Plumbing suitable for rental properties where communication with a landlord or real estate agent is needed?+
At least one reviewer specifically praised Jack for managing all communication with their real estate agent and landlord directly, describing it as efficient and keeping the process moving quickly. If you're a tenant dealing with a plumbing emergency and need someone who can coordinate with a third party, reviews suggest Jack is comfortable handling that side of the job.
Does the business operate as a one-person operation or does it have a team?+
While Jack is the primary name across reviews, a team member named Jed is mentioned in at least one review and praised for working through difficult conditions until job completion. The business is structured as a registered company rather than a sole trader, which is consistent with having more than one technician available. For larger jobs or peak periods, it appears the business can send more than one person.