CIA Security
Same father-and-son team from quote to completion — and back again if anything needs fixing.
That aftercare consistency is the practical reason customers in this sample used them two and three times, and recommended them to family members. The father-and-son structure means you're dealing with the same two people from quote to completion, with no handoff to a subcontractor you haven't met — something several reviewers explicitly called out as important to their decision.
Their work
What it's like working with them
Based on a sample of Google reviews (211 total)
“pitch black outside and yet the visual it get is like daylight”
“very happy with the price I paid”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About CIA Security
Darren and his son Shaun (also referred to as Sean in some reviews) form a father-and-son team who handle everything from initial consultation through to post-installation support — Darren is consistently praised for reading a property's security needs accurately and communicating options clearly, while Shaun is noted for his technical expertise and approachability during and after installs. The business focuses on residential CCTV and alarm system installations, with particular emphasis on getting homeowners comfortable operating their own systems independently — multiple customers mention the team stayed until everyone felt confident with the app and hardware before leaving. After-sales support is a genuine differentiator here: several reviewers describe Darren troubleshooting problems remotely after hours, returning same-day to relocate cameras, or walking customers through resets over the phone at no charge. The cameras installed draw specific praise for colour night vision quality, with customers repeatedly noting the clarity is far beyond what they expected, especially in darkness. Having traded for close to 19 years, the business also serves commercial properties — at least one reviewer had cameras installed at a business workshop before bringing CIA back to their home — making them a reasonable choice for small business owners as well as homeowners. If you want someone who won't disappear after the job is done, the aftercare track record across 211 reviews is the clearest reason to consider them.
Best for: first-time security system buyers who want clear guidance on what they actually need, homeowners wanting combined CCTV and alarm installs done by the same team, and anyone who values reliable after-installation support without extra charges.
Location
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Claim This Profile — Free →Common questions about CIA Security
What areas does CIA Security cover?+
CIA Security is based in Port Kennedy and reviews mention jobs in Rockingham, Waikiki, and surrounding southern suburbs of Perth. The sample reviews don't pin down an exact service radius, so if you're outside the immediate Rockingham area it's worth confirming coverage with Darren directly when you enquire.
What do customers say about CIA Security's pricing?+
Pricing comes up positively in multiple reviews, with customers describing quotes as competitive when compared against other installers. One reviewer obtained quotes from CIA for both an alarm and cameras, described both as very competitive, and still recommended them even after choosing a different technical solution for the cameras. No reviews in the sample raised concerns about overcharging or unexpected costs.
Who actually does the work — is it subcontracted?+
Based on the reviews, all installations are carried out by Darren and his son Shaun (also referred to as Sean). Reviewers consistently name both of them as the people who showed up to quote and completed the install — there's no mention of subcontractors being used for residential jobs. This means the person who assesses your property is the same person drilling the holes on install day.
What kind of aftercare or support is available after installation?+
Post-installation support appears to be a genuine strength based on the reviews. Customers describe Darren resolving camera issues remotely after hours, walking people through alarm resets over the phone, and returning to properties to relocate or fix cameras at no charge. Several reviewers specifically mentioned contacting CIA Security months or even years after the original install and receiving prompt help without being made to feel like a burden.
Can CIA Security handle both CCTV cameras and alarm systems in one job?+
Yes — several reviews describe combined installations of CCTV cameras and alarm systems completed in a single visit by Darren and Shaun. They also cover commercial properties; at least one reviewer had cameras installed at a business workshop and later brought CIA back to upgrade their home system. If you need both cameras and an alarm quoted together, the reviews suggest they're set up to handle that as a single scope of work.