Lockdown Security Solutions
Todd and Malcolm personally inspect every job — three customers flagged this as what sets them apart.
That follow-up call is unusual enough that multiple customers mentioned it unprompted. The named team members (Todd, Malcolm, Jason, Jake, Jack, Diana/Diane) appear across reviews handling distinct roles, which suggests the business operates as a genuine team rather than a one-person show picking up all jobs. If you're weighing them up, it's worth asking specifically which installer will be attending your property and whether the post-install follow-up call is standard practice — the sample suggests it is, but confirming upfront sets expectations.
Their work
What it's like working with them
Based on a sample of Google reviews (118 total)
“ran through operating the system and playback and storage”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Lockdown Security Solutions
Todd, the hands-on owner, leads a team that covers the full spectrum of home and business security — CCTV upgrades, alarm systems, camera installations, and even cabling work that NBN technicians leave unfinished. Malcolm handles on-site quality checks alongside Todd, personally visiting premises to confirm installations meet their own standards before signing off. Installer Jason is praised specifically for clean, efficient camera work and taking the time to walk homeowners through playback, storage, and system operation. Jake and Jack are the commercial installation crew, handling business premises work to a professional standard. Diana and Diane (referenced across reviews) manage the customer-facing side, fielding queries during the job and following up after installation to confirm everything is working — a step most trades skip entirely. The business suits homeowners wanting a full security overhaul in one visit, as well as those needing urgent installs, with Todd regularly turning around quotes and bookings within a few days.
Best for: full home security system overhauls, urgent CCTV installations needing a fast turnaround, upgrading older camera systems to smartphone-compatible setups, and commercial premises security installs.
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Claim This Profile — Free →Common questions about Lockdown Security Solutions
Does Lockdown Security Solutions do both home and business security installations?+
Yes — reviews reference both residential homes and business premises work. Named installers Jake and Jack are specifically mentioned for commercial premises jobs, while Jason is referenced for residential camera and CCTV installs. Todd appears to attend both types of jobs for the initial quote and consultation. If your job is commercial, it's worth confirming which crew will be assigned.
How quickly can Lockdown Security Solutions respond to an urgent security job?+
One review describes Todd arriving to quote within a couple of days of contact, with installation completed shortly after — described as meeting an urgent need for a family member. This suggests they can turn around jobs faster than many security contractors, though availability will vary. It's worth calling directly and explaining the urgency, as Todd personally manages scheduling.
Will someone show me how to use the system after it's installed?+
Based on the reviews sampled, yes — installer Jason is specifically praised for walking the homeowner through playback, recording storage, and day-to-day operation at handover. A separate follow-up call from office staff (Diana or Diane) is also mentioned by multiple customers in the days after installation to confirm the system is working correctly. This appears to be standard practice rather than a one-off.
Can Lockdown Security Solutions upgrade my existing CCTV to work with my smartphone?+
This is explicitly mentioned in one review — the customer's CCTV was updated to work seamlessly with mobile phone service as part of a broader security overhaul. The same job included reconnecting a front door monitor and fixing cabling from the fibre box that NBN had not completed correctly. If you have an older system, it's worth asking Todd at the quote stage what a full upgrade would involve.
Who will actually turn up on the day — the owner or a subcontractor?+
Reviews suggest Todd (owner) and Malcolm personally attend sites for quotes and quality checks, while named installers (Jason, Jake, Jack) handle the physical work. Multiple customers note that Todd and Malcolm will come out to ensure the job meets their standards — this is something reviewers mention as unusual and positive. Confirm at booking which team members will be attending your job.