Decode Security & Data | Decode Security Shutters
Jason and Matt both named by multiple customers for staying until the app is fully set up and understood.
Named technicians Jason and Matt both appear across multiple reviews with specific praise, suggesting you're likely to get the same faces rather than whoever's free that day. The 5-review sample is too small to draw firm conclusions about pricing consistency or how they handle problems, so it's worth asking directly about call-out costs, what's included in after-sales support, and whether they cover your specific suburb given they're based in Port Kennedy.
Their work
What it's like working with them
Based on a sample of Google reviews (135 total)
“made sure I was confident using the system/app before he left”
“Very efficient and clean install”
“communication was fantastic and made easy thanks to Ash”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Decode Security & Data | Decode Security Shutters
Decode Security & Data fields a named team where each person plays a distinct role: Jason handles on-site camera installations and is consistently praised for walking customers through app setup and placement decisions; Matt covers additional camera runs and follow-up installs, known for clean cable management and post-install configuration walkthroughs; and Ash manages the quoting and booking side, keeping communication tight from enquiry through to job day. The business works across both residential properties and small commercial premises, with reviews noting competitive pricing that came in below rival quotes in at least one commercial job. What separates them operationally is the handover process — technicians don't leave until the homeowner is comfortable with the app, camera angles are tested live, and questions are fielded without time pressure. After-sales support also appears to be a deliberate part of the model, with one business customer describing a phone callback within minutes of emailing a post-install question. As a GST-registered company operating out of Port Kennedy, they're set up for both one-off residential installs and repeat commercial work, and the fact that return customers explicitly come back to request the same technician (Matt, in one case) suggests consistent crew rather than rotating contractors. Homeowners who want someone to demystify the tech — not just mount hardware and leave — are likely to find this team well matched to that need.
Best for: homeowners wanting a thorough app and system walkthrough after install, small businesses needing competitive commercial CCTV quotes, and customers who want consistent named technicians across initial and follow-up camera jobs.
Location
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Decode Security & Data | Decode Security Shutters
Which technicians are likely to handle my install at Decode Security & Data?+
Based on the reviews we analysed, Jason and Matt are the two technicians most frequently mentioned. Jason is specifically praised for advising on camera placement and taking the time to set up the app and explain the system before leaving. Matt is noted for additional camera runs and clean installs, and at least one customer came back and specifically requested him for a follow-up job. Ash is mentioned as the person managing bookings and pre-install communication on the admin side.
Does Decode Security & Data work on commercial properties as well as homes?+
Yes — reviews include at least one commercial premises job where the team installed a complete camera system after a free no-obligation quote. That customer noted the price came in below other quotes received. The business is GST registered, so they can issue tax invoices for commercial clients. It's worth contacting them to confirm the scope of commercial work they take on and typical lead times.
What does the installation process look like from quote to completion?+
From the reviews we looked at, the process typically starts with a consultation or quote — in at least one case a team member proactively visited a business to offer a free quote. Installation is described as seamless and tidy across multiple reviews, with camera placements discussed on the day. The job doesn't wrap up until the customer has been walked through the app and is comfortable using the system, which multiple reviewers specifically called out as a highlight.
What kind of after-sales support does Decode Security & Data offer?+
At least one review describes emailing with a post-install question and receiving a phone callback within minutes, followed by clear guidance on the issue. This suggests the team remains accessible after installation rather than treating the job as closed once they leave. However, the sample we reviewed is small, so it's worth asking them directly what their support policy covers and whether there are any call-out fees for post-install issues.
How is Decode Security & Data's pricing compared to other security installers?+
One commercial customer explicitly noted Decode's quote came in substantially lower than other quotes they had received, while the camera quality and workmanship were praised. Residential reviews don't discuss specific pricing figures. Given pricing can vary significantly based on the number of cameras, property size, and cabling complexity, it's best to request a quote directly — reviews suggest the quoting process is straightforward and communication around it is well managed.