craigs refrigeration & appliance services
Craig's customers keep coming back — and one drove from Canberra just to use him.
The repeat-customer language in one review ('our go to') suggests he retains clients rather than just doing one-off jobs. With a small review pool, the safest move is to call Craig, describe your appliance or air con issue specifically, and ask for a rough sense of whether repair makes economic sense before booking — based on what customers say, he'll give you a straight answer rather than a sales pitch.
What it's like working with them
Based on a sample of Google reviews (3 total)
“Efficient and fair price.”
What they help with
Based on what their customers hired them for
How they stack up
Context from 186 appliance repairs in Newcastle
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About craigs refrigeration & appliance services
Craig runs this operation personally — and that single-operator model shapes exactly what you get: direct answers, no runaround, and pricing that customers describe as fair rather than padded. The business covers both appliance repairs and split system air conditioning installs, which is a less common pairing in the Newcastle area and means Craig can troubleshoot refrigeration and climate-control issues in a single visit. With roughly 26 years in the trade, he's the kind of technician who'll tell you straight whether something is worth fixing or not, rather than quoting a repair just to make a sale. Reviews mention he's easy to talk to and communicates clearly about what the job involves — useful if you're not sure whether your fridge or air con is worth saving. He's drawn customers from as far as Canberra on referral, which suggests word-of-mouth drives his workload more than advertising. If you prefer dealing with the person doing the work rather than a call centre, Craig's setup suits that preference well.
Best for: homeowners who want honest repair-or-replace advice without a sales pitch, split system air conditioning installs in the Newcastle area, and appliance repairs where dealing directly with the tradesperson matters to you.
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Claim This Profile — Free →Common questions about craigs refrigeration & appliance services
What types of jobs does Craig's Refrigeration & Appliance Services handle?+
Based on reviews and the business name, Craig works across both appliance repairs and split system air conditioning installs and servicing — a broader scope than many single-trade operators. Refrigeration equipment is also implied by the business name, which may include commercial or domestic fridge units. If your job falls outside those areas, it's worth calling Craig directly to confirm. Reviews don't specify every appliance type he covers, so a quick call with your make and model is the best starting point.
What do customers say about Craig's pricing?+
One reviewer specifically called out 'fair price' alongside efficient work, and no reviews raise concerns about being overcharged. The consistent description of Craig as a 'straight shooter' with 'no bull' suggests he's unlikely to pad quotes with unnecessary work. That said, with only 3 reviews total, there's limited data to draw firm conclusions about pricing across different job types. It's reasonable to ask for a ballpark estimate when you call, and based on customer feedback, you should get a straight answer.
Does Craig service areas outside Broadmeadow?+
One review mentions a customer travelling from Canberra specifically to have Craig do a split system install — which points to a strong referral reputation beyond the immediate area. Whether Craig travels for jobs or that customer came to him isn't fully clear from the review. It's worth asking directly about your suburb when you enquire. Reviews don't mention a specific service radius, so confirming coverage for your location before booking is the sensible move.
Is Craig easy to deal with for someone who doesn't know much about appliances or air cons?+
Two separate reviewers highlight his communication style — one calls him a 'straight shooter' and another says he's 'easy to talk to.' That combination suggests he explains things plainly rather than using technical jargon to justify extra work. For homeowners who aren't sure whether to repair or replace an appliance, that directness is genuinely useful. The repeat-customer language in one review also implies people come back, which is usually a signal that they trusted the advice they got the first time.
How long has Craig been in business?+
The business has been active for approximately 26 years, which places Craig among the longer-tenured operators in the appliance and refrigeration space in the Newcastle area. That kind of tenure in a trade that relies heavily on word-of-mouth suggests a stable client base rather than a new entrant still finding their footing. Reviews don't comment on his qualifications or licensing directly, so if that's important for your job type — particularly for refrigerant handling or electrical work — it's worth confirming credentials when you call.