Raisbeck Refrigeration - Commercial Refrigeration Service Sales and Breakdown
Kane drove across town to find the part no one else had — and got the café running the same day.
Named technicians Kane, Austin, and Scott appear across multiple reviews, which points to a stable team rather than rotating contractors. A handful of reviews raise concerns about pricing transparency and one flags a communication dispute — these don't represent a majority pattern, but if you're budget-sensitive it's worth asking for a written quote upfront and confirming how labour time is calculated before work begins. For commercial refrigeration emergencies in the Newcastle area, reviews suggest this team is one of the more reliable options available.
Their work
What it's like working with them
Based on a sample of Google reviews (24 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 186 appliance repairs in Newcastle
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Raisbeck Refrigeration - Commercial Refrigeration Service Sales and Breakdown
Raisbeck Refrigeration sits at an unusual intersection of commercial refrigeration and residential air conditioning — they're the team you call when a café's display cabinet dies the day before a business handover and nobody else has the part. Owner Scott leads the field work and is specifically praised for patiently working through tricky installs like multi-zone ducted systems in awkward spaces, while technicians Kane and Austin handle next-day emergency callouts for commercial clients. Kane in particular is noted for going the extra mile to source parts locally rather than ordering them in — a difference that gets hospitality businesses back up within hours rather than days. Kathy at the front desk is mentioned by name across multiple reviews as the point of contact who keeps communication smooth and keeps customers informed on costs before they become a surprise. The business leans heavily commercial — cafés, snack vending operations, restaurants — though they also take on residential ducted and split-system installs with the same responsive turnaround. If your job involves refrigeration equipment or air conditioning in a commercial setting where downtime costs money, that's the niche this team most clearly serves.
Best for: urgent commercial refrigeration breakdowns where downtime costs money, hard-to-source refrigeration parts, and ducted or split-system air conditioning installs in residential or commercial spaces.
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Claim This Profile — Free →Common questions about Raisbeck Refrigeration - Commercial Refrigeration Service Sales and Breakdown
Does Raisbeck Refrigeration handle emergency commercial refrigeration breakdowns?+
Yes — multiple reviews specifically describe same-day or next-morning emergency responses for commercial clients including cafés and food venues. Technicians Kane and Austin are mentioned as handling urgent callouts, and at least one review describes a technician staying after hours and working over a weekend to resolve a breakdown. If you're a hospitality or food service business, this appears to be a core part of what they do.
Do they work on residential air conditioning as well as commercial refrigeration?+
Yes, though commercial refrigeration appears to be their primary focus. Several reviews describe ducted and split-system air conditioning installs in homes, with owner Scott leading those jobs. Customers mention him walking through multiple pricing options and managing installs in difficult or awkward spaces. If your job is purely residential, they can help — but their depth of experience is most visible on the commercial refrigeration side.
What do customers say about pricing at Raisbeck Refrigeration?+
Pricing feedback is mixed across the 20 reviews we reviewed. Some customers note that costs were proactively communicated and even reviewed downward by the owners before the final bill. Others found the rates high — one review specifically flagged being charged for time spent writing dockets and walking out the door. Getting a written quote upfront and confirming exactly how labour time is measured would be a sensible step before authorising work.
Who should I expect to deal with when I contact Raisbeck Refrigeration?+
Kathy is mentioned by name in several reviews as the front-desk contact who handles scheduling and keeps customers informed — multiple reviewers specifically call her out as a highlight of the experience. In the field, Scott, Kane, Austin, and John are all mentioned across different reviews. Scott handles installs and larger jobs, while Kane and Austin tend to appear on urgent commercial callouts.
Can Raisbeck source hard-to-find refrigeration parts quickly?+
This comes up as a genuine point of difference in more than one review. Customers describe Raisbeck sourcing parts that no other provider had available, and Kane is specifically praised for driving around to locate a part locally rather than ordering it in — turning a potential multi-day wait into a same-day fix. If you've already been told a part is unavailable elsewhere, it may be worth calling them directly.