Newcastle Glass & Aluminium
Wayne and Jou gave a customer free DIY advice over the phone — and still earned a five-star review for it.
The honesty signal is worth noting: two reviewers specifically mention being redirected or given free advice that saved them money, which is an uncommon thing to see volunteered in reviews and suggests a working style that prioritises the relationship over the transaction. With 23 total reviews accumulated over roughly a decade, the sample is on the smaller side — enough to identify a clear character, but homeowners with complex or high-value jobs may want to ask for references from comparable projects before committing.
Their work
What it's like working with them
Based on a sample of Google reviews (23 total)
“couldn't be happier with two shower screens they did for me”
“Flexible appointment time for measure and quote”
“We solely use Newcastle Glass Services for our industrial projects”
What they help with
Based on what their customers hired them for
How they stack up
Context from 229 glass & glaziers in Newcastle
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Newcastle Glass & Aluminium
Wayne and Jou are the two names that come up again and again across customer reviews — Wayne tends to handle on-site measuring, quoting, and installations, while Jou is consistently praised for responsiveness and keeping customers informed through the process. Together they cover a broad range of residential glazing work: shower screens, replacement windows, gas strut windows, and custom glass cuts, as well as commercial and industrial glass projects where repeat clients specifically call out their ability to suggest design changes that reduce costs. What sets them apart in a crowded glazier market is a willingness to engage honestly even when it doesn't directly benefit them — one reviewer noted they were walked through a DIY fix over the phone rather than being pushed into a callout, and another was redirected to a better-suited provider entirely. They've handled multi-quote renovation projects where price and communication together won the job, and reviews suggest they're particularly well-suited to homeowners with older properties who need patient, unhurried guidance rather than a quick-turnaround transactional service. The business appears to operate across both one-off residential jobs (single window replacements, special cuts) and ongoing trade relationships, with at least one commercial client naming them as their sole glazier for industrial work.
Best for: homeowners renovating older properties who need patient guidance across windows and doors, residential shower screen installations, and businesses or tradespeople needing a reliable ongoing glazier for commercial or industrial projects.
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Claim This Profile — Free →Common questions about Newcastle Glass & Aluminium
Who actually does the work at Newcastle Glass & Aluminium?+
Reviews consistently name Wayne and Jou as the two people running the business day-to-day. Wayne is most often mentioned in the context of on-site visits, installations, and quoting, while Jou is frequently praised for communication and follow-through. Multiple reviewers across different years mention both by name, which suggests they're hands-on rather than managing subcontractors — though it's worth confirming this directly if consistency of tradesperson matters to you.
Do they handle both residential and commercial glazing jobs?+
Yes — reviews cover a range of job types from single window replacements and shower screens in private homes through to ongoing industrial and commercial projects. At least one trade client describes using them exclusively for industrial work and credits them with offering design advice to reduce costs. If you have a commercial or multi-site job, it's worth asking specifically about their capacity and lead times, as smaller teams can have longer scheduling windows for larger contracts.
What do customers say about pricing?+
Several reviews mention competitive or fair pricing, and at least one homeowner who collected three competing quotes chose Newcastle Glass over the others. One reviewer specifically notes being advised on a DIY fix to avoid an unnecessary callout cost — which is an unusual level of transparency. Reviews don't provide specific price ranges, so you'll need to request a quote, but the pattern suggests pricing is reasonable rather than a concern customers raise.
Are they flexible with appointment times for people who work shifts or unusual hours?+
This comes up explicitly in reviews — one customer noted that no time was a bother given their and their partner's shift work schedules. Flexibility around measure-and-quote appointments is mentioned by more than one reviewer. If your availability is limited, it's worth raising this upfront when you first make contact, as the team appears to accommodate non-standard hours where they can.
Will they come out just for a small or one-off job?+
Reviews suggest yes — there are mentions of single custom glass cuts and one-off special requests being handled without issue. One reviewer also received phone advice at no charge for a minor repair. The business doesn't appear to have a minimum job size threshold based on what customers have shared, but it's sensible to confirm availability for very small jobs before booking.