East Coast Plumbers
Matt personally follows up after jobs — multiple customers mention it as something they'd never experienced from a plumber before.
The business has been operating for close to 13 years and is GST-registered, which means they're set up to invoice landlords and property managers correctly. If you're booking for a rental property or you've had a frustrating experience being oversold by a larger operator, the reviews suggest East Coast Plumbers are worth a direct call — ask about their availability window and whether Matt or one of his named team members will be attending.
Their work
What it's like working with them
Based on a sample of Google reviews (25 total)
“pleasant to not have the hard sell and marketing spin”
“arrived on time, are very courteous and friendly and cleaned up”
“offered a solution to our plumbing problem that other companies hadn't offered”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About East Coast Plumbers
Matt leads East Coast Plumbers and is the name customers reach for first — reviews single him out for post-job follow-up calls, honest assessments, and explaining options that other plumbing companies apparently hadn't offered, including solutions that saved at least one customer significant money. His team includes Drew and Trent, both praised by name for punctuality, courteous on-site manner, and thorough cleanup after the job. The business handles a broad residential mix: hot water system replacements, tap repairs, emergency water supply issues, and ensuite renovations — with the renovation work drawing specific mention for accommodating last-minute changes without complaint. Response speed is a recurring thread in reviews, from a same-day hot water fix between tenant changeovers to a late Friday-night callout followed by a Saturday-morning check-in. Reviews suggest they're a natural fit for rental property managers needing fast turnaround, and for homeowners who've been oversold by larger operators — several customers specifically contrast East Coast's no-pressure approach against the hard-sell tactics of bigger local competitors.
Best for: after-hours and weekend plumbing emergencies, rental property turnarounds requiring same-day hot water repair, homeowners seeking honest advice after being oversold by larger operators, and bathroom renovation plumbing in residential properties.
Location
Often needed together
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Claim This Profile — Free →Common questions about East Coast Plumbers
Does East Coast Plumbers take emergency callouts outside business hours?+
Yes — multiple reviews confirm after-hours availability, including a late Friday-night callout and a follow-up the next morning. One reviewer noted the plumber answered out of hours, advised them on steps to take immediately, and arrived the following morning. If you have an urgent issue, calling directly rather than booking online is likely your fastest option.
What areas around Cromer does East Coast Plumbers service?+
The business is based in Cromer on Sydney's Northern Beaches. Reviews don't specify exact service boundaries, so if you're outside the immediate area it's worth calling to confirm whether they cover your suburb before booking.
What do customers say about East Coast Plumbers' pricing?+
Pricing feedback in reviews is consistently positive — customers describe the work as 'affordable' and 'great value,' and several specifically contrast the business against larger local operators who push unnecessary upsells. One reviewer noted East Coast identified a cheaper solution that other plumbers hadn't offered. For a specific quote, you'll need to contact them directly as no published pricing was available.
Is East Coast Plumbers suitable for rental property maintenance?+
Reviews suggest yes — at least one reviewer explicitly mentioned a tight turnaround between tenants, and the team had hot water restored within six hours of the initial call. The business is GST-registered, so it can issue proper tax invoices for property management records. Fast response time and reliable scheduling appear to be consistent strengths based on the reviews available.
Who will actually turn up to do the work?+
Matt is the owner and appears frequently in reviews for both hands-on work and customer follow-up. Drew and Trent are also named by customers and specifically praised for arriving on time and leaving the site clean. Reviews across several years mention the same names, which suggests reasonably stable staffing rather than high crew turnover.